Outage - Server issue RESOLVED
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Hi @luzio78
I have sent you a private mail to address your query. Please check my response and reply directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Guys. U really need a way to report status outside of the user early warning system and fingboxes warp-core breaching orange alert. Sign up for statuspage.io and link an API call in. Or publish an AWS cloudwatch dashboard. Just not that hard. Really. Heck UptimeRobot is free. I pay for the Pro plan and I'm a retired IT dude helping friends out. Just a poor showing here folks.17
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Where the issue was identified in an hour, when was it shared with those affected? I only noticed a tweet ~9hrs in, (via Google search) and couldn't find anything on your main website or the community forums... I may well be looking in the wrong place. It's not the end of the world, but I did waste an 1 or so hour trying to troubleshoot (and sure many others did the same). Perhaps worth adding 'back-end services failure' to the list of Amber warning causes in the Troubleshooting guide?
Thanks for restoring service, good to have Fing back👍.4 -
OK this may be a tad OTT as I have been sonimpressed by original V1 FB( original £49 offering)but decided to stress test this further between several IP ‘s from my same ISP ( trialling different Hub/gateways) and subsequently bought an additional V2 FB(£99) to test against/via both IP Hub/gateways....
Circa 9Feb21 having swapped between both FB’s several times W/O resetting either ultimately both were red lighted ...... and I lost most of my Lan connectivity!
Attempting to follow Robin’s “reset” procedure with same/similar variations from his recent posting... it has also failed and I’ve temporarily had to remove Router<>FB v2 connection to restore Internet connectivity to my Trial Hub/Gateway.
However I suspect this is more “pilot error” on my part but I’m too lazy to preemptively diagnose further........ until publically “shamed” via forum admin to PM/DM the inevitable private access details....
In anticipation of an expected and deserved reprimand/critique ....... but never-the-less appreciating any constructive pointers/hints...
Rgds Tony.
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The user and all related content has been deleted.0
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Given that this is the second outage in just over two months, you clearly need to step up your game in regards to notifying users. At a minimum, a notice should have been posted here as this is the first place many of us look when experiencing a problem. In addition to that, an email blast to all registered fingbox users would be very beneficial.5
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I agree wholeheartedly with the need for implementation of an early warning system in the wake of these system-wide outages. Considering that I've been trying to determine if my Samsung tablet was recently infected with malware, or possibly hacked, not being notified why the FingBox went offline, unfortunately exacerbated my already too high stress level! I'm confident we'll see something soon.4
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You should not be receiving ads since you have a Fingbox, I'm guessing when the app can't detect the Fingbox it falls back into non-paid mode.
Is this correct @Ciaran ?
Is it a v1 or v2, just curious since I only have the v2 and it has been fine since yesterday.
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My FingBox was offline again for several more hours from late evening (2/11) to early morning (2/12 - US/DST). Strangely though, when I signed in to the forum to get an outage status update, my FB immediately came back online. Coincidence, or did signing-in somehow bring it back online?
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Just curious - is anyone trying to capture data on whose FingBox was having issues? Mine was showing the flashing-orange all night and into the next morning (tried rebooting with no success), but not sure if chiming in here now (two days late) is helpful. Is someone collecting statistics?
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I don’t think logging in resolves the issue as it didn’t for me last night. Starting working again this morning which was strange. As usual no communication from Fing so not sure if server issue their side.
Browser Fing site said connected but no home network. Logged into app and home network was set up.
strange
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Hi All,
To update: Our Engineering team have confirmed that following the server issue on the 9th/10th Feb, and the subsequent work completed to resolve, we did experience an issue whereby 10-15% of Fingbox users experienced connected issues this morning. Our engineers have been working on this and it should now be resolved now. Apologies once again for the inconvenience.
If you are still facing issue then DM me the MAC address of the Fingbox. Thanks
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!1
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