Outage - Server issue RESOLVED

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  • OU812
    OU812 Member Posts: 68
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    Is there another outage @Robin, I’ve been down for 3 hours this afternoon...
  • OU812
    OU812 Member Posts: 68
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    Back and now down again...
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    OU812 said:

    Back and now down again...
    As far as there has been no outage. I have replied to you via your support ticket to try some steps. Please check your inbox. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • PeterP
    PeterP Member, Beta Tester Posts: 65
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    The service may not be down, but it does seem to be having performance problems. After seeing these email from this thread, I opened the App on my phone and my fingbox was unreachable. A few minutes later it came back online.  I then tried connecting to app.fing.com from my PC's browser and it took almost 5 minutes for it to come up and ask me to login.  And now, just as I am typing this my fingbox became unreachable again.  You are clearly having a service problem!
    Matt_TPimmioDeMenorca
  • OU812
    OU812 Member Posts: 68
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    Robin said:
    OU812 said:

    Back and now down again...
    As far as there has been no outage. I have replied to you via your support ticket to try some steps. Please check your inbox. Thanks
    Robin, you are having service problems. I have an excellent internet connection, I have no IP conflict, I am on max size and I have turned on and off. I have checked the cable by replacing and also changed the Ethernet port.

    long orange and 2 organogenesis flashes on the Fingbox which is exactly the same issue as the other week, 

    please check your database tables.
    seh2000Matt_TJakeD
  • OU812
    OU812 Member Posts: 68
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    PeterP said:
    The service may not be down, but it does seem to be having performance problems. After seeing these email from this thread, I opened the App on my phone and my fingbox was unreachable. A few minutes later it came back online.  I then tried connecting to app.fing.com from my PC's browser and it took almost 5 minutes for it to come up and ask me to login.  And now, just as I am typing this my fingbox became unreachable again.  You are clearly having a service problem!
    I was down  3 hours, came back and now down an hour. I agree even community log in was very slow today. I noted a synchronisation error on the account but resolved when resynced on the app
    The intermittency of the connection suggests server connection issue. 
    I’m on V1 Fingbox, are you?
    Matt_T
  • PeterP
    PeterP Member, Beta Tester Posts: 65
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    It just came back up again, but who knows for how long.
  • PeterP
    PeterP Member, Beta Tester Posts: 65
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    edited February 24, 2021 #129
    I am on a V1 also, but I also noticed that the Windows desktop application could not complete its checks or device scans during the time my fingbox was unreachable.  Clearly an AWS service issue, again.

    Matt_T
  • Gero
    Gero Member Posts: 10
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    I have the same problem, this afternoon, V1 in Germany, red light this mornig, 10 minutes blue light, 30 minutes red light
    Matt_T
  • OU812
    OU812 Member Posts: 68
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    PeterP said:
    It just came back up again, but who knows for how long.
    Still down for me...
  • seh2000
    seh2000 IrelandMember, Beta Tester Posts: 113
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    Fingbox comes and goes here...Fing Windows app don't see the Fingbox 
    Fing Windows desktop don't report any issue under Notifications 
    Fignbox shows Orange flashing light for long periods and then goes blue and then back to orange
  • OU812
    OU812 Member Posts: 68
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    Frustrated now as still down. I can ping Fingbox and that’s it.
    @Robin could you look at this please as I’m reliant upon it.
  • rooted
    rooted Gulf Coast, USModerator Posts: 893
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    I concur, there is an issue with fing services currently.

    OU812cntoms
  • pmitchell
    pmitchell Member Posts: 3
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    Hi
    I've just replaced a broken fingbox v1 (which worked fine for 2+ years) with a new fingbox v2.
    After one day of the new fingbox being plugged in a working, I'm now seeing the LED light change from Solid Blue to Flashing Red every few minutes.
    If I use the fing App on my mobile, it doesn't always find the fingbox. On the occasion that it does find the "fingbox network". I see that it has not been updated for 12+ hours (which is when the problem first started). I also find that I cannot make any alterations from the App. for example  I cannot change how the devices are "sorted". It presents the window with the options, but doesn't allow me to select anything.

    As my fingbox was connected on a 16 port switch and using a USB cable connected to a USB power hub. I have tried moving the fingbox and connected it directly to the router and  used the supplied power cable. This made no difference in the behaviour what so ever.

    Does anyone have any suggestions on what's wrong?  
  • PimmioDeMenorca
    PimmioDeMenorca Member, Beta Tester Posts: 4
    First Comment First Anniversary Photogenic
    My FingBox (1) has been working for years without any problems.
    Now for 2-3 weeks it's flashes Orange and sometimes it's turning to normal Blue for a few minutes.
    Any answer or solution??

  • marco13_
    marco13_ Member Posts: 2
    First Comment
    Hi, I would be interested in the answer, as I am having the same problem exactly, I have also posted here, if someone is able to help me, I'll tag you in
  • Schorsch64
    Schorsch64 Member Posts: 42
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    edited February 24, 2021 #138
    Same here in Germany, could connect to my Fingbox from the app on my iPhone only a few times within they past 6 hours, but no updates on the list of connected devices - I hope the services are back soon
    OU812seh2000
  • PeterP
    PeterP Member, Beta Tester Posts: 65
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    edited February 24, 2021 #139
    Once again the silence from Fing is deafening.   Come on guys, get it together and start reporting status.  Your customers having to be the ones to report when your backend service is having problems is not acceptable. Have all the new desktop applications overloaded your AWS service?
    OU812Matt_Tseh2000
  • cntoms
    cntoms Cornwall, United KingdomMember Posts: 1
    Photogenic First Comment
    I'm having issues with the desktop app and the browser app. Windows 10 and Edge browser. The desktop app is very unresponsive with blank white screens. The browser app takes forever to login and navigate between pages. I've had internal server 500 error messages this evening in the browser app. I tested my internet speed and both download and upload are as I would expect them and I have no known issues using other web sites or services. 
  • OU812
    OU812 Member Posts: 68
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    PeterP said:
    Once again the silence from Fing is deafening.   Come on guys, get it together and start reporting status.  Your customers having to be the ones to report when your backend service is having problems is not acceptable. Have all the new desktop applications overloaded your AWS service?
    What is disappointing is I raised this issue this afternoon and it wasn’t investigated- just a cookie cutter email response of local diagnostic checks. Whilst I completed them to discount those issues, I’ve had no further response when I confirmed it had not resolved the problem. I’ve asked repeatedly for a systems status alert for Fing services so end users are not having to waste so much time on fault finding. As Fing transitions into a paid for service this needs addressing once and for all now or I would struggle to recommend what was once an excellent application and piece of hardware. The desktop application was poorly developed and I had to uninstall completely on a Mac. I wasn’t in a position to effectively beta test for them. February has been a shocking month of service with extremely poor communication. As one of their first adopters I would have hoped for more support and interaction. Therefore I think @PeterP, your comment is fair and accurate and I hope @Robin can use this feedback to seek more development time to address the user base frustrations.
    Matt_TSchorsch64
  • Matt_T
    Matt_T Member Posts: 10
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    Thanks for this notice about AWS issues.  As of yesterday I'm still having issues with my two Fingboxes connecting to the Fing software servers.  My version 1 Fingbox keeps going from green to blinking orange every few minutes, and my new version 2 Fingbox keeps blinking blue.  Any updates to resolving this Fing software server network connectivity issue? 
    OU812seh2000
  • Shooter
    Shooter Member Posts: 81
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    CUSTOMER: Knock knock
    FING: Uh,... who's there!
    CUSTOMER: It's just us, your paying customers (and FingBox owners) 
    FING: There's nobody here... 
    CUSTOMER: Well then who are you? 
    FING: I'm the ghost of what was, and what could be, just not what should be...
    CUSTOMER: Any chance that someone with answers will be back anytime soon? 
    FING: ............. Silence............... Boo (hehe)............. Silence..... 
    OU812PeterPcntomsSchorsch64Dalek
  • PWTCC
    PWTCC Member Posts: 13
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    I'm seeing the same thing.   Fing app says network is okay, and I do have internet access.  IS this some sort of attack?
  • PeterP
    PeterP Member, Beta Tester Posts: 65
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    Fing folks, if you want people to subscribe to premium services, then you need to have a customer service organization that operates 24/7. I am sure your developers are working overtime to figure out what's wrong, but your customer facing people seem to tune out for half of the day. I have worked for computer, networking and storage companies for over 40 years, and companies that are successful are the ones that take care of their customers. Just a little helpful advice.
    cntomsAviBobShooterOU812seh2000Schorsch64Dalek
  • Chuckles_Gr
    Chuckles_Gr CanadaMember Posts: 0
    First Comment Photogenic

    Why oh why does this keep happening to my fingbox! Has happened multiple times since the main Fing Crash due to Amazon Web service issues back in Dec 2020. Will this ever be fixed?

    I'm now at the point where I have to turn off my Fingbox for the day once it starts flashing orange...

    Is this just a backhanded method by Fing to get us FINGBOX users to convert over to the online Subscription system?

  • Marc
    Marc Moderator, Beta Tester Posts: 3,055
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    @PimmioDeMenorca, flashing orange means the Fingbox is having issues calling home.  Could be a communication issue between the Fingbox and home, an internet issue you have between you and your ISP etc...  See this link for troubleshooting steps for light conditions.  Scroll down to the Orange light troubleshooting section.

    https://help.fing.com/knowledge-base/led-light-guide/ 
    Thats Daphnee, she's a good dog...
    PimmioDeMenorca
  • Marc
    Marc Moderator, Beta Tester Posts: 3,055
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    @Chuckles_Gr, let me tag some of the folks from Fing to see if they can help you with your issue.  @Robin or @Ciaran, could you help out @Chuckles_Gr with this issue?
    Thats Daphnee, she's a good dog...
  • Helpless
    Helpless Member Posts: 6
    Photogenic First Comment

    Is there a server or app issue today?? My Fingbox cannot be located even though light is green. Also had problems deleting networks. Please alert consumers immediately when server app issues are present.

  • Roby_77
    Roby_77 Member Posts: 5
    First Comment
    edited February 25, 2021 #150
    Ciao a tutti, è da qualche giorno che soprattutto di notte mi accordo che il led del fingbox è rosso per poi diventare verde lampeggiante e poi blu, lo fa random, ho provato a riavviare il dispositivo ma ninete è cambiato, cosa potrebbe essere? Grazie ciao

    Translation

    Hello everyone, it's been a few days that especially at night I agree that the fingbox led is red and then flashes green and then blue, it does it randomly, I tried to restart the device but ninete has changed, what could it be? Thanks bye
  • OU812
    OU812 Member Posts: 68
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    15 hours of no service now.
    seh2000
This discussion has been closed.