Can't get Fingbox to activate

braincramp Member, Beta Tester Posts: 6
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Hi - after using my Fingbox successfully for over a year, I tried to re-activate it after a move. New ISP/SSID and new Windows desktop hardware, but no luck activating. It is directly connected to my modem/router and is flashing green. It shows on the device list for the Fing desktop app and the web-based app, but not on the android app. I don't get the popup to activate it, since the app doesn't appear to see it.
Any help would be appreciated.