Scanned device name edits are not saving in app on IOS 14.4

TimeStamp
TimeStamp Falling Water, CanadaMember Posts: 9
First Comment Photogenic
edited January 28, 2021 in Fing App #1
Hi all and Happy Wednesday! Been running Fing on Windows Desktop almost trouble free now for two months and trying to get it to match up on my two Apple devices. Both have the same issue. iPhone and IPad running IOS 14.4 ( issue was even prior on 14.1 ) . Upon opening the app I run a device scan and all my devices come up as “ Generic “ with corresponding IP addresses i have on my Windows version list ( which i have already tweaked all info ) except of course the device I’m using for the scan ( which shows up as the same name if have listed on Windows ). I have made several attempts editing the list to correspond with what i have on my Windows ( which IS on the network but wired not on wi-if ) to no avail. After input, it appears the page/info is “ saving “ but it doesn’t and the device still shows as generic even after a refresh. New to the “ Fing Thing “ or “ Fing...ing “ so any help will be appreciated.
Cheers! Simon
Milo and younger brother Escher
LozinOz

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    Hi @TimeStamp
    If you are running ios14 or above, then please check this link and you may find it useful: https://www.fing.com/news/private-mac-address-on-ios-14
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • TimeStamp
    TimeStamp Falling Water, CanadaMember Posts: 9
    First Comment Photogenic
    Thanks for the reply. Another issue prompted/reminded :D me to get back to this issue. The page link provided does not  load...here's a screen shot of the error...
    Cheers!
    Milo and younger brother Escher
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    TimeStamp said:
    Thanks for the reply. Another issue prompted/reminded :D me to get back to this issue. The page link provided does not  load...here's a screen shot of the error...
    Cheers!
    have you tried a different browser because the link is working for me: https://www.fing.com/news/private-mac-address-on-ios-14
    @Pixel
    Can you try the link and see if it is accessible and let me know? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Pixel
    Pixel Devon, U.K.Member, Moderator, Beta Tester Posts: 217
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    Hi @Robin the link works for me.


    Robin_from_Fing
  • Marc
    Marc Moderator, Beta Tester Posts: 2,652
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    It worked for me as well.  Maybe an issue with the site and Firefox??
    Thats Daphnee, she's a good dog...
    Robin_from_Fing
  • LozinOz
    LozinOz Melbourne, AustraliaMember Posts: 1
    First Comment First Anniversary
    Hi all, I’m having the same problem as OP - to be clear the issue I’m referring to is the IOS app is not saving and retaining edits I do to a particular device on the network. (I get the IOS 14.4 MAC changes discussed above - but that relates only to ability to recognise a LAN device from MAC, NOT why an edit in Fing IOS app refuses to ‘save’ device edits, a different and unrelated point unless I’m missing something here. It’s so bad on IOS for me that it’s unusable - just cannot change any device reliably, these changes include device name, Icon, device location - all the basic stuff a user may wish to edit. Is this issue not happening for anyone else? Thanks in anticipation.

  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Hi, In order to retain all the networks and device customizations saved, please make sure you are signed in to Fing App.

    Also, please ensure that you have enabled all permissions required for the Fing app to operate. Please go to phone settings to ensure.

    Ciaran (Admin at Fing)