How to add Fing box to the app?

GAP_12
GAP_12 Member Posts: 1
Photogenic

I tried to add Fing box to app and showed no found. I repeated the steps several times and get the same message

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @GAP_12

    I would like to tell you that in order to make the first connection of Fingbox, it needs to be connected directly to the router. If you have multiple devices plugged into the router, then you can use a switch and free one of the ports for Fingbox by connecting those devices to a switch that connects back to the router. 

    To assist with setting up your Fingbox set up, under App Settings, please make the following 2 changes: 

    1. Disable Reverse DNS Lookup 

    2. Change the Maximum network size to match your network size. 

    To do this: 

    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon in the top-right corner 

    • Choose 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

    These changes should help with the issues in scanning.  

    If you are unable to see the Fingbox, then please remove all old network from the Fing App and then run the scan again and then try to find the Fingbox again. 

    To remove old Networks, please follow these steps:   
    1. Open the Fing App   
    2. Select All networks tab  

    3. Long tap on the network that you want to delete.   
    4. Select 'Delete' and then go back   
    5. Go to 'Accounts & Settings' display  
    6. Click on 'Account storage'   
    7. Click 'Synchronize'   
     

    a) The top circle LEDs never turns GREEN. There is only a WHITE led. 

    This means that there may be a problem with the system startup. 

    To solve the issue please try a few power cycles and leave the Fingbox for up to 30 mins. Please also ensure that the Fingbox is plugged directly into a power source on the wall (as opposed to a power extension chord)  

    b) The top circle is GREEN but the Fingbox is not found 

    Make sure to connect the Fingbox to your main router or WiFi access point. Disconnect Wi-Fi extenders or power line bridges. Also, make sure that your mobile phone is connected to same wifi(access point) on which Fingbox is connected. 

     

    Log-in to your account: 

    Make sure you are signed in to your Fing account. You can check this from the second tab MY NETWORKS. If not, you may create a new account from that tab, and try to discover again the network to enable the Fingbox. Just click “Get A Fing Account” from the MY NETWORKS tab. 

     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!