Need to disassociate n. 2 fingbox from my account (new owner)

Need to disassociate n. 2 fingbox from my account (new owner)
I'm reorganizing my network (home and work) for this reasn i need disassociate my 2 fingbox form my account (this one i'm writing from) so i can register again later with others account.
Please, i need help to do that.



Comments

  • Posco
    Posco Member Posts: 1
    First Anniversary Photogenic
    I really need to remove my fingbox v1 from my current account and add it to another one.
    This step in an old post doesnt work for me
    it may refere to and old app version.
    i cant find the deactivate option.
    Please can you help me maybe with some image and step by step istructions?

    To move your Fingbox to a new network, follow these simple steps:

    • Locate the network name in the middle of the top bar of the screen – click on the drop-down arrow next to this.
    • This will take you through to the My Networks screen which contains a list of all your networks.
    • Swipe left on the Network with the Fingbox on it and click on the Deactivate that appears. This will remove the network you have already configured, freeing up Fingbox to be assigned to a new network.
    • After you have deactivated the Fingbox, you will be able to connect the box to the new network you’d like it to be on.
    • Just connect it to the new network you’d like to monitor and complete the onboarding steps again!

    Julesbath
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    admin
    Hi @Posco
    I have sent you a private message to address your query. Please reply to my message directly. thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    naterutland
  • brett
    brett Member Posts: 5
    First Comment First Anniversary Photogenic
    I'm interested in this too...
    Julesbathnaterutland
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    admin
    brett said:
    I'm interested in this too...
    Can you explain in detail what is it that you want so I can guide you?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Julesbath
    Julesbath Member Posts: 3
    First Comment

    I would also like some help deactivating my fing account. I’ve sold my fingbox & the new owner can’t use! The instructions as mentioned above, don’t relate to what I can see on my App. Please help

  • brett
    brett Member Posts: 5
    First Comment First Anniversary Photogenic
    edited January 31, 2021 #7
    Robin said:
    Can you explain in detail what is it that you want so I can guide you?
    I recently moved to London and with a new ISP and a new router, but I still saw my old SSID name from Shanghai showing in the app.
    I want to reset the Fingbox totally and add as a new Fingbox (and no data should come from the app or any online account settings in case that is happening, really want to start again from zero).
    When I tried before I did the reset button thing, and it flashed white, but it never went to green for a new setup, so I stopped.
    Later that day I saw it had started to flash green, but the app wouldn't connect to it, so again I gave up, and disconnected the Fingbox for now. What should I do next?


  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Hi @Julesbath, as per your previous post, this issue has been resolved with the new owner (who have been in contact with us)

    @brett, we will message you privately with more details to assist you (we need more information of you, which we will not request on a public platform). Thanks
    Ciaran (Admin at Fing)

    Julesbath
  • etseq97
    etseq97 Member Posts: 4
    First Anniversary First Comment Photogenic
    edited February 10, 2021 #9
    I need help pairing a previously paired fingbox to my network - after an extended power outage, the box led stayed red for days even after I power cycled it and even replaced an ethernet cable so my last resort was a hardware reset (holding the pair button for a long time eventually caused the LED light to go from red to orange then off and finally solid green).  However, I tried adding it back to my network with the app but it can't find the box even though it is green.  Also, I can't log in to my account either via the web or the app and the password reset doesn't work either - I think i may have locked myself out somehow.  Any suggestions?
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    admin
    Hi @etseq97
    Can you DM me the MAC address of the Fingbox along with the picture of the Fingbox displaying MAC address? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @etseq97
    I have sent you a private mail to address your query and removed your last comment as it contains private information. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!