Restore failed!

hahoo · January 5

Restore failed!

If you are having troubles restoring a purchase...

• In the App Store, make sure you are using

the same account you used to perform the

purchase.

I DO NOT USE THE SAME ACCOUNT, PLEASE HELP

Robin · January 5

Hi @hahoo
Can you please explain the issue in detail so I can guide you? Thanks

hahoo · January 6

In the android mobile fing app, I need to restore my premium subscription but the email that I used for premium is different from that I have in App Store, please advise.

Ciaran · January 6

You can log into your Fing Account with the same email address whether on Apple or Android devices. However, as you mention Appstore, are you using an Apple Relay ID email to log into your Fing account associated with your Fing Premium subscription? If you are unsure, we can email you privately to troubleshoot this with you to determine & help find a solution for you? Thanks

hahoo · January 6

please email me privately to troubleshoot and solve the issue that my ID email to log into my Fing account associated with my Fing Premium subscription is different than ID email to log into https://play.google.com/store/.

Robin · January 7

Hi @hahoo
I have sent you a private message. Please reply to my message directly. Thanks

Restore failed!

Answers