Fing app on IOS 13/ 13.1 Not show Wifi name

Fing on ios 13.1 not show wifi name, only show is "Wifi"
And while i set permission "Always" allow location access, setting auto comeback "Ask"
i had remove app and reinstall but not fix problem.
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Nguyen Hoang Nhat Thanh (Mr.)
E: [email protected]/ [email protected]
M: +84 985424574
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  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    thanks for your question. I'm looking into this for you. 

    Community Manager at Fing

    ThanhNguyenHoangNhat
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi there!
    Please try this to troubleshoot the issue, and let me know how you get on!
    Make sure that you have enabled all permissions required for the Fing app to operate. Please go to phone settings and set location permissions so Fingbox is able to read the SSID correctly and other required permissions to Fing app and then open Fing App and run a scan and see if anything changes.
    We have released new version of the Fing App which resolves this issue. Can you please update the latest version of the Fing App & also clear the cache on the device?
    To do this:
    1. Sign out of the application
    2. Remove the application
    3. Reboot the phone to clear the cache
    4. Reinstall the application
    5. Start App & log back in the Application.

    Community Manager at Fing

    ThanhNguyenHoangNhat
  • Pooh
    Pooh Member, Beta Tester Posts: 674
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    edited September 10, 2019 #4

    The other thing to consider here is that iOS 13.1 is a very early beta. Heck iOS 13 isn't even due to be released until today.


    It is entirely possible that the issue here isn't related to Fing directly, but more to do with it being a beta version on iOS.

    People say nothing is impossible, but I do nothing every day.
    ThanhNguyenHoangNhat
  • Hi there!
    Please try this to troubleshoot the issue, and let me know how you get on!
    Make sure that you have enabled all permissions required for the Fing app to operate. Please go to phone settings and set location permissions so Fingbox is able to read the SSID correctly and other required permissions to Fing app and then open Fing App and run a scan and see if anything changes.
    We have released new version of the Fing App which resolves this issue. Can you please update the latest version of the Fing App & also clear the cache on the device?
    To do this:
    1. Sign out of the application
    2. Remove the application
    3. Reboot the phone to clear the cache
    4. Reinstall the application
    5. Start App & log back in the Application.
    i had try steps but not fix my issue.
    i think reason is not set permisson on ios beta.
    thank for support.
    ---
    Nguyen Hoang Nhat Thanh (Mr.)
    E: [email protected]/ [email protected]
    M: +84 985424574
  • Pooh said:

    The other thing to consider here is that iOS 13.1 is a very early beta. Heck iOS 13 isn't even due to be released until today.


    It is entirely possible that the issue here isn't related to Fing directly, but more to do with it being a beta version on iOS.

    ok, i think so.
    thank you for reply my question :smile:
    ---
    Nguyen Hoang Nhat Thanh (Mr.)
    E: [email protected]/ [email protected]
    M: +84 985424574
    VioletChepil
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
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    @ThanhNguyenHoangNhat thanks and keep us posted too.
    I'll let you know if I hear anything else.

    Community Manager at Fing

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
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    @ThanhNguyenHoangNhat few more details on why this isn't working. You will also need to use the version 8.4.0 with the additional entitlements. The version has not been released, we need some time to release the golden master after the Apple event yesterday!
    So you can follow this thread here (click the star) to get updates.  
    https://community.fing.com/categories/announcements 

    Community Manager at Fing

    ThanhNguyenHoangNhat
  • hi Violet and Fing team,

    with new version wifi name had show again.

    thank you very much!

    ---
    Nguyen Hoang Nhat Thanh (Mr.)
    E: [email protected]/ [email protected]
    M: +84 985424574