Fing Desktop Stopped Showing Local Network and Internet provider tools

rsnyderpsu
rsnyderpsu Member, Beta Tester Posts: 6
First Anniversary Photogenic First Comment
Home on Fing Desktop is now broken. This is all I see. Notifications tab just spins and spins. I can no longer access my local network scanning or test my provider speed. 

Running Fing Desktop 2.3.1 with a Premium subscription on Mac Pro 3.5 GHz 6-Core Intel Xeon E5 with 32 GB 1866 MHz DDR3 running MacOS 10.15.7 (19H15).
I deleted the application in /Applications/ and reinstalled it from the download on the fing.com site. 
It was working fine yesterday, but now it launches with no functionality. Help!

Best Answer

  • Marc
    Marc Moderator, Beta Tester Posts: 3,107
    250 Answers 1,000 Likes 2500 Comments 250 Awesomes
    ✭✭✭✭✭✭✭
    #2 Answer ✓
    @rsnyderpsu, when you uninstalled it the first time, did your confirm that the agents were no longer running prior to uninstalled?  If not you might want to try that again, kill the processes, uninstall, reboot then reinstall.
    Thats Daphnee, she's a good dog...
    rsnyderpsu

Answers

  • rsnyderpsu
    rsnyderpsu Member, Beta Tester Posts: 6
    First Anniversary Photogenic First Comment
    Here are the values I got after running pgrep the lsof commands from a related posting. 

    bash-3.2$  /usr/bin/pgrep fingagent

    194

    31467

    bash-3.2$ sudo lsof -nP -iTCP:48080 -sTCP:LISTEN 

    Password:

    COMMAND     PID USER   FD   TYPE             DEVICE SIZE/OFF NODE NAME

    fingagent   194 root   21u  IPv4 0xecb24ba0820dab11      0t0  TCP 127.0.0.1:48080 (LISTEN)

    fingagent 31467 root   21u  IPv4 0xecb24ba0820dab11      0t0  TCP 127.0.0.1:48080 (LISTEN)

  • rsnyderpsu
    rsnyderpsu Member, Beta Tester Posts: 6
    First Anniversary Photogenic First Comment
    Here is information from ~/Library/Logs/Fing/log.old.log 
    [2020-12-04 09:00:00.012] [info] *************   ------ DAILY REMOTE SETTING FETCH ------- ************
    [2020-12-04 09:00:00.359] [info] Promotion Engine - Clear All
    [2020-12-04 09:00:00.360] [info] Promotion Engine - Active Jobs:  0
    [2020-12-04 09:00:00.362] [info] ACCOUNT TYPE:  PREMIUM
    [2020-12-04 11:00:38.547] [info] Checking for update
    [2020-12-04 11:00:39.857] [info] Update for version 2.3.1 is not available (latest version: 2.3.1, downgrade is allowed).
    [2020-12-04 17:31:16.982] [debug] [ENV] App Home:/Applications/Fing.app/Contents/Resources/app.asar - CURRENT DIR: /Applications/Fing.app/Contents/Resources/app.asar/build
    [2020-12-04 17:31:17.007] [debug] [ENV] Load env file from: /Applications/Fing.app/Contents/Resources/fingagent.env
    [2020-12-04 17:31:17.017] [info] Setting Fing to launch at default:  ENABLED
    [2020-12-04 17:31:17.131] [info] 12 ongoing outages
    [2020-12-04 17:31:17.335] [info]  _____ _
    [2020-12-04 17:31:17.335] [info] |  ___(_)_ __   __ _
    [2020-12-04 17:31:17.338] [info] | |_  | | '_ \ / _` |
    [2020-12-04 17:31:17.340] [info] |  _| | | | | | (_| |
    [2020-12-04 17:31:17.343] [info] |_|   |_|_| |_|\__, |
    [2020-12-04 17:31:17.345] [info]                |___/  :: Fing Service :: v2.3.1
    [2020-12-04 17:31:17.347] [info] Service available at: http://localhost:48080
    [2020-12-04 17:31:17.350] [info] Command-line args: /Applications/Fing.app/Contents/MacOS/Fing
    [2020-12-04 17:31:17.371] [warn] Service Info Not Available! Refresh!
    [2020-12-04 17:31:17.376] [info] Set update channel to latest
    [2020-12-04 17:31:17.376] [info] Set timeout for updates checker: 60000 ms
    [2020-12-04 17:31:17.380] [info] Set interval for updates checker: 86400000 ms
    [2020-12-04 17:31:17.382] [info] Initialize Fing Agent Service
    [2020-12-04 17:31:17.389] [info] Event fired: activate
    [2020-12-04 17:31:17.390] [info] Service Installed (v2.3.1). Create window
    [2020-12-04 17:31:17.402] [info] { openAtLogin: true,
      openAsHidden: true,
      restoreState: false,
      wasOpenedAtLogin: false,
      wasOpenedAsHidden: false }
    [2020-12-04 17:31:17.469] [info] Remote Job Is Running:  undefined
    [2020-12-04 17:31:17.900] [info] Agent version 2.3.1
    [2020-12-04 17:31:17.901] [info] Installed version: 2.3.1, Current version: 2.3.1
    [2020-12-04 17:31:17.904] [info] Service installed and running correctly. Version: 2.3.1
    [2020-12-04 17:31:17.908] [info] Service Installed (v2.3.1). Create window
    [2020-12-04 17:31:17.922] [info] { openAtLogin: true,
      openAsHidden: true,
      restoreState: false,
      wasOpenedAtLogin: false,
      wasOpenedAsHidden: false }
    [2020-12-04 17:31:17.947] [info] Init remote settings service
    [2020-12-04 17:31:18.160] [info] Promotion Engine - Clear All
    [2020-12-04 17:31:18.160] [info] Promotion Engine - Active Jobs:  0
    [2020-12-04 17:31:18.163] [info] ACCOUNT TYPE:  PREMIUM
    [2020-12-04 17:31:18.465] [info] Retrieving GPU Info
    [2020-12-04 17:31:18.476] [info] Retrieving GPU Info
    [2020-12-04 17:31:18.579] [info] Retrieving GPU Info
    [2020-12-04 17:31:18.583] [info] Retrieving localized messages for locale: en-US
    [2020-12-04 17:31:18.595] [info] Retrieving GPU Info
    [2020-12-04 17:31:18.668] [info] get-agent-version 2.3.1
    [2020-12-04 17:31:18.738] [info] Retrieving localized messages for locale: en-US
    [2020-12-04 17:31:18.784] [info] get-agent-version 2.3.1
    [2020-12-04 17:32:17.378] [info] Checking for update
    [2020-12-04 17:32:18.093] [info] Update for version 2.3.1 is not available (latest version: 2.3.1, downgrade is allowed).
    [2020-12-04 17:32:28.230] [info] Event fired: activate
    [2020-12-04 17:32:28.231] [info] Remote Job Is Running:  true
    [2020-12-04 17:40:55.837] [debug] [ENV] App Home:/Applications/Fing.app/Contents/Resources/app.asar - CURRENT DIR: /Applications/Fing.app/Contents/Resources/app.asar/build
    [2020-12-04 17:40:55.840] [debug] [ENV] Load env file from: /Applications/Fing.app/Contents/Resources/fingagent.env
    [2020-12-04 17:40:55.846] [info] Setting Fing to launch at default:  ENABLED
    [2020-12-04 17:40:55.867] [info] 12 ongoing outages
    [2020-12-04 17:40:55.937] [info]  _____ _
    [2020-12-04 17:40:55.937] [info] |  ___(_)_ __   __ _
    [2020-12-04 17:40:55.940] [info] | |_  | | '_ \ / _` |
    [2020-12-04 17:40:55.943] [info] |  _| | | | | | (_| |
    [2020-12-04 17:40:55.945] [info] |_|   |_|_| |_|\__, |
    [2020-12-04 17:40:55.947] [info]                |___/  :: Fing Service :: v2.3.1
    [2020-12-04 17:40:55.949] [info] Service available at: http://localhost:48080
    [2020-12-04 17:40:55.952] [info] Command-line args: /Applications/Fing.app/Contents/MacOS/Fing,-psn_0_2224671
    [2020-12-04 17:40:55.974] [warn] Service Info Not Available! Refresh!
    [2020-12-04 17:40:55.980] [info] Set update channel to latest
    [2020-12-04 17:40:55.980] [info] Set timeout for updates checker: 60000 ms
    [2020-12-04 17:40:55.983] [info] Set interval for updates checker: 86400000 ms
    [2020-12-04 17:40:55.985] [info] Initialize Fing Agent Service
    [2020-12-04 17:40:56.017] [info] Agent version 2.3.1
    [2020-12-04 17:40:56.017] [info] Installed version: 2.3.1, Current version: 2.3.1
    [2020-12-04 17:40:56.020] [info] Service installed and running correctly. Version: 2.3.1
    [2020-12-04 17:40:56.022] [info] Service Installed (v2.3.1). Create window
    [2020-12-04 17:40:56.035] [info] { openAtLogin: true,
      openAsHidden: true,
      restoreState: false,
      wasOpenedAtLogin: false,
      wasOpenedAsHidden: false }
    [2020-12-04 17:40:56.128] [info] Init remote settings service
    [2020-12-04 17:40:56.532] [info] Promotion Engine - Clear All
    [2020-12-04 17:40:56.533] [info] Promotion Engine - Active Jobs:  0
    [2020-12-04 17:40:56.536] [info] ACCOUNT TYPE:  PREMIUM
    [2020-12-04 17:40:56.996] [info] Retrieving GPU Info
    [2020-12-04 17:40:57.005] [info] Retrieving GPU Info
    [2020-12-04 17:40:57.103] [info] Retrieving localized messages for locale: en-US
    [2020-12-04 17:40:57.178] [info] get-agent-version 2.3.1
    [2020-12-04 17:41:27.496] [info] Retrieving GPU Info
    [2020-12-04 17:41:27.508] [info] Retrieving GPU Info
    [2020-12-04 17:41:27.612] [info] Retrieving localized messages for locale: en-US
    [2020-12-04 17:41:27.634] [info] get-agent-version 2.3.1
    [2020-12-04 17:41:55.980] [info] Checking for update
    [2020-12-04 17:41:56.643] [info] Update for version 2.3.1 is not available (latest version: 2.3.1, downgrade is allowed).
    [2020-12-04 17:52:17.651] [info] [Error notification] -  Error: connect ETIMEDOUT 127.0.0.1:48080
    [2020-12-04 17:52:22.646] [info] [Error notification] -  Error: connect ETIMEDOUT 127.0.0.1:48080
    [2020-12-04 17:52:27.613] [info] [Error notification] -  Error: connect ETIMEDOUT 127.0.0.1:48080
    [2020-12-04 17:52:32.586] [info] [Error notification] -  Error: connect ETIMEDOUT 127.0.0.1:48080
    [2020-12-04 17:52:37.610] [info] [Error notification] -  Error: connect ETIMEDOUT 127.0.0.1:48080