fingagent.exe resume my PC from SUSPEND

SuperMario

Hello, why does "fingagent.exe" keep resuming my pc from suspension? I suspend my pc from the night, and after few minutes the pc turns on. Event viewer reveals that it is because of fingagent.exe. What's this service? I disabled it and finally i can leave my pc SUSPENDed.

Il sistema è stato riattivato dalla modalità basso consumo.

Durata sospensione: ‎2020‎-‎11‎-‎29T00:08:03.284538800Z

Data e ora attivazione: ‎2020‎-‎11‎-‎29T00:09:26.394903700Z

Origine attivazione: Timer - generic

EventData

SleepTime

2020-11-29T00:08:03.2845388Z

WakeTime

2020-11-29T00:09:26.3949037Z

SleepDuration

19237

WakeDuration

1894

DriverInitDuration

1182

BiosInitDuration

1727

HiberWriteDuration

2413

HiberReadDuration

0

HiberPagesWritten

805986

Attributes

1879073025

TargetState

4

EffectiveState

5

WakeSourceType

6

WakeSourceTextLength

7

WakeSourceText

generic

WakeTimerOwnerLength

81

WakeTimerContextLength

10

NoMultiStageResumeReason

0

WakeTimerOwner

\Device\HarddiskVolume3\Program Files\Fing\resources\extraResources\fingagent.exe

WakeTimerContext

Fing.Agent

CheckpointDuration

52

 

Marc

Hi @SuperMario.  The Fing agent is the service used to monitor your network for the Fing Desktop application.  Now why its waking your system up every few minutes is a good question.  Tagging @Robin from Fing to see if he can point out a way to resolve this it. 

Robin_Ex_Fing

Thanks @Marc
I am seeking further advice on this and will try to replicate this. As far as I tested on different Windows machine, I was not able to replicate the issue. 
@SuperMario
Are you using any other application which may wake your device?

SuperMario

The windows event viewer clearly says that fingagent.exe wakes up the computer, in fact deactivating the service no longer happens.
Of course, desktop fing doesn't work now.

Robin_Ex_Fing

SuperMario said:

The windows event viewer clearly says that fingagent.exe wakes up the computer, in fact deactivating the service no longer happens.
Of course, desktop fing doesn't work now.

Can you check which Fing agent version it is? We had this issue with previous version but with new version we have already resolved it. Please copy and paste the following URL into your browser "http://127.0.0.1:48080/getFingagentinfo". This will then display device information. Please copy and paste the text here.
If your Fing desktop is not working then please follow these steps below. With the new version, we have replaced winPcap with NpCap. I would like you to follow these steps and the issue should be resolved.  

-> Uninstall WinpCap using Revo(if possible)  

-> Disable the Npcap driver service and then uninstalled the program. To disable NpCap:  
1 Run this command as an admin: sc.exe config npcap start= disable  
2 Uninstall Npcap  

-> Reboot your device to safe mode with networking  

->Download and install new Fing desktop version and then open it.  

-> Reboot to normal mode and then check if it works for you.  

I will be looking forward to your reply.  

SuperMario

{
    "agentinfo":
    {
        "agentVersion": "2.3.1",
        "clientId": "DW-30:9C:23:E5:00:EF",
        "clientName": "Rabbit",
        "clientPlatform": "Windows",
        "clientPlatformVer": "10 Pro",
        "clientPlatformBuild": "19042",
        "recogPort": "52668",
        "fingEndpoint": "api.fing.com"
    }
}

Find desktop is not working because i have deactivated the service, there is no need to do all those things... if i reactivate the service, fing desktop will definitely work again

Robin_Ex_Fing

Thanks @SuperMario
I will take this to developers and we will investigate this. As soon as there is an update, I will get back to you
Thanks again

Robin_Ex_Fing

@SuperMario Can you share the log files to investigate this:
To access the agent log files: 

• • Click on the Fing Desktop version in the bottom-left hand side of the screen 

  • This will display two folders to open. We will need specific files from each of these folders. 

  • Firstly, click on 'Open App Log Folder' 

  • When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'. 

  • Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder' 

  • Compress all files inside the Service Log folder and follow the same process as previous.  
     Please attach both compressed files and DM @Ciaran or attach zip files in this post. Thanks

Lantha

Hi,

I encounter the same problem.

Any news on this?

Robin_Ex_Fing

Lantha said:

Hi,

I encounter the same problem.

Any news on this?

Which O.S are you using? Do you have any logs which can show if Fing Desktop is keeping your device awake?

MysticZA

Hi,

This issue persists in 2022, any solutions?

Michal_From_Fing

Hi @MysticZA I have created a ticket for you.