5 times more Fing app users rating Plusnet 4 or 5 stars than 1 star
As of 18th July 2019 the Fing ISP scoreboard placed Plusnet 9th place in the UK in terms of speed and 7th place in terms of ratings provided by our app users.
With an average download speed of 31.7mbps and 8.7mbps upload speed, it has achieved a Fing speed rating of 2.41out of 5. On average, Fing app users have rated it a very respectable 3.5 out of 5 stars, with the proportion of those giving it a high rating much larger than a lower one. Around 60% of users giving it a 4 or 5 star rating while just 12% 1 star. This rating puts BT in the top 30% in the UK.
Between 4th April and July 11th July 2019, the Fing Outage Detector registered just 1 outage for Plusnet and that was of low severity?
Are you or have you been a Plusnet user? Does this sound right? What are they doing so right that users don't seem to care whether they are the fastest or not?
Head of Product at Fing
I have been a PlusNet user and, for various reasons, migrated to BT Infinity. PlusNet, at least up to the point which it became a part of BT, always had an excellent reputation for customer support and has often (special offers on both sides notwithstanding) been cheaper than BT. Combined, these may give an overly positive view of the user experience as reflected in PlusNet's ranking.0
- 5.8K All Categories
- 2.8K Ask about Connected Technology
- How To...
- 1.1K Devices & Security
- 1.6K Network Troubleshooting & Connectivity
- 114 General Discussion, Weird & Wonderful
- 45 Network Infrastructure
- 5.4K Ask about Fing
- 548 Fing Account Change Request
- 1.1K Fing Desktop
- 1.4K Fing App
- 1.7K Fingbox
- 534 Announcements, Beta Testing & Release Notes
- 160 Community Updates
- 29 Getting started
- 15 Community User Guides