Email notifications

apos111
apos111 Member Posts: 7
Name Dropper First Comment Photogenic
edited November 23, 2020 in Fing App #1

Hi all, I have an issue with email notifications. I have started using both the mobile app and the desktop app (free) but not receiving any emails at all. I have 3 different email addresses configured (just so to test whether it's an email provider issue), I have a number of monitored devices which I should receive email notifications for (not all), I have checked my junk/spam, and yet, no emails coming in when a device goes up or down, or when a new device is seen on my network... Nothing. No push notifications either but I don't mind about those... I have seen a post about a similar issue beginning of Nov but I joined a week ago. Any thoughts/ideas? Thanks in advance!!

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  • Marc
    Marc Moderator, Beta Tester Posts: 2,721
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    Hi @apos111, I moved this to the Fing app section for visibility.  Also noted this is happening in all Fing apps, not just the mobile.  @Ciaran or @Robin, tagging you folks to see if you can help out with apos111's email notification issue.
    Thats Daphnee, she's a good dog...
  • apos111
    apos111 Member Posts: 7
    Name Dropper First Comment Photogenic

    Ok I have found the "solution" to this problem. I decided to buy subscription for a year and as soon as I switched to premium, email and push notifications started coming in immediately. So I think its more a matter of inaccurate info on the website, FAQs etc. I have seen in various places that notifications are available to free users but I don't think that's the case.... At least for me signing up as a free user, notifications didn't work in the beginning and I am sure I tried everything. Now they are just fine....


    If anyone has a different view please advise.

  • apos111
    apos111 Member Posts: 7
    Name Dropper First Comment Photogenic
    Ok thanks for confirming, however, my own experience was different. I signed up as a free user after the early Nov issue you mention (and which I had read about while I was doing my own investigation why emails aren't working). I made sure my configurations are 100% correct but still no luck. So I decided to take a bet and buy premium and see if that fixes it, and indeed the minute I switched to premium and created an alarm, I received an email and a push. So from that I assumed that notifications are for premium only.

    You are saying this isn't right. So I guess it's a bit of a mystery there, because, as I mentioned, the early Nov issue doesn't apply to my case because I wasn't a Fing user at the time.
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Thanks for the feedback. I dont know if the issue affected new user accounts also (i.e. requiring a change in settings). But I am not sure specifically in your situation. Either way, to confirm, users do not need a Premium account to access e-mail notifications. thanks
    Ciaran (Admin at Fing)