Premium subscription not appearing in web account dashboard and Desktop
Hello!
I'm a new Premium subscriber, I signed up via Google Play on my Android device. Upon logging into the website and looking at my account dashboard on my desktop, I see some strange behavior.
The "Your subscription" heading states "You don't have any subscription", however near my name on the top left I have the green/teal "Premium" badge.
The Desktop app also displayed a bit of weirdness around my subscription state, but it appears to have correctly identified my subscription after a few minutes.
I might guess that this is just a timing issue and eventually the website account dashboard will be correctly updated?
Thanks!
I'm a new Premium subscriber, I signed up via Google Play on my Android device. Upon logging into the website and looking at my account dashboard on my desktop, I see some strange behavior.
The "Your subscription" heading states "You don't have any subscription", however near my name on the top left I have the green/teal "Premium" badge.
The Desktop app also displayed a bit of weirdness around my subscription state, but it appears to have correctly identified my subscription after a few minutes.
I might guess that this is just a timing issue and eventually the website account dashboard will be correctly updated?
Thanks!
0
Answers
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Hi @nweddle
I can see from your Fing account, your premium subscription is already active. Can you check if you are able to access premium features or not?Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Thanks for checking, I still have a discrepancy on the website account dashboard. Here's a couple of screenshots to illustrate.
Further, if I click the "Choose your plan" button and go down that flow, I end up with confirmation that I'm already subscribed.
So, my subscription does indeed appear functional, but the current status doesn't seem to be displayed consistently on the website account dashboard.
Thanks!0 -
Thanks for the screenshot @nweddle
I have sent you a private message to address this query and if I require more information on this to investigate. If you have any follow up questions please reply to my message directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Hi @Incitare
I have sent you a private message to address this issue. Please reply to my message directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Incitare said:Hi @Robin
No private message received. Please confirm the message was sent. Thanks.Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Hi @Robin_from_Fing
I seem to have same issue. Subscribed on iOS, website says premium, Mac app doesn't.... appreciate help.1 -
Hi @Robin_from_Fing
I seem to have same issue. Subscribed on iOS, website says premium, Mac app doesn't.... appreciate help.
0
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