I purchased a fingbox and have to now pay for premium services?

2

Answers

  • josemarqjosemarq Member Posts: 2
    5 Agrees Photogenic First Comment

    Totally agree, the app become like a Casino with banners, buttons, popups, etc trying to catch me into the Premium Plans for use my Fingbox as always!.

    Your explanation only means you abandoned the Fingbox in behalf of your Premium Plan, because normally you release new features to the Fingbox from time to time, and now this features are Premium, or with the Fingbox are Basic (like History Internet Speed, etc) pushing to us to get a subscription when the Fingbox never work on this way for get full functionality.

    I know the Pandemic is affecting to all and you are trying to get money from everywhere, but you must honored your Fingbox user and keep a clean, polished, and complete app. Otherwise, release another app for promote your "Casino". But abandoned the Fingbox or giving to us only half tools is not honestly.

    DaniKingato53nickbawtJakeDJonathanKostasKE
  • kjalgerkjalger Member Posts: 10
    10 Comments First Answer Photogenic
    With the changes to the app, what actual functionality is left in having the box?  It no longer seems to do anything!
  • Harris78Harris78 Member, Beta Tester Posts: 2
    First Anniversary First Comment Photogenic
    It was the best app until they started to charge everything.... I bought the fing.box device in order to have more features and no ads. Now they start again to charge all new features. Also keep in mind that nowdays all new routers ex fritz has the same features and more for free...
    Jonathan
  • MarcMarc Moderator, Beta Tester Posts: 2,369
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    To clarify, the Fingbox and mobile app have the same and actually a bit more features and functionality then it had when it came out of crowdsourcing. That includes a consistently updated mobile app.

    No features have been removed or are being charged for a mobile app user when paired with a Fingbox.

    @Harris78 , what are you being charged for on your mobile app with a Fingbox so we understand the issue?

    Thats Daphnee, she's a good dog...
    CiaranRobin
  • Harris78Harris78 Member, Beta Tester Posts: 2
    First Anniversary First Comment Photogenic
    Marc said:

    @Harris78 , what are you being charged for on your mobile app with a Fingbox so we understand the issue?

    In the application now they are options with a star that you have to be premium user in order to use.
    Also there is a banner to "promt" you to become premium user...
    Friendly I say again that nowdays all these premium features that you want a subscription, are offered free by all the big router manufactorers. So I think that your marketing policy is wrong. Thats all!
    Jonathan
  • MarcMarc Moderator, Beta Tester Posts: 2,369
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    To reiterate, there are no functions when you pair the mobile app with a Fingbox that are now premium where they were free before. Nothing has been removed or put behind a paywall that was previously available.

    If you are missing former functions that you once had, please let us know so Fing can investigate.

    Thats Daphnee, she's a good dog...
    Ciarancvondra
  • JDubbedNJDubbedN Member, Beta Tester Posts: 28
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    edited November 2020

    https://community.fing.com/discussion/5585/event-history-shows-only-2-events-blocked-by-pay-wall#latest

    Here is my OP about how the Fing app on Android now requires a subscription to review all event histories for devices. This used to be free and I could see all history of all devices from the time it was discovered in Fing. Now, events are being held hostage behind a pay wall. After reading this thread the admins are telling us Fingbox functionality as it has been will stay the same. However, based on what I am encountering now after the recent Fing app "premium" update push on Android, that statement is far from accurate. From what I can tell certain features that have been part of Fingbox for years are now being limited and require a subscription to unlock. This is not good at all. I have screen shots proving it. Admins feel free to call this a bug.


    And I understand why Fingbox users are confused. If I click on the premium button in the Fing app on Android I am told that premium unlocks intrusion alerts, time line of events and security checks which are features that have ALWAYS been available for Fingbox users. Now they aren't??? So confusing. Are you guys stiffing us or not?


    My discussion in the above link was deleted with no explanation. Sounds like a cover up to me. You guys aren't helping your case by silencing your customers.

    josemarqDaniJonathan
  • Icaro2000Icaro2000 Member Posts: 2
    First Comment
    that's why I have google wifi....
  • cvondracvondra Member Posts: 4
    5 Agrees Name Dropper Photogenic First Comment
    Love how they are avoiding these complaints trying to convince us that using the app to control the fingbox was some kind of gift rather than part of the solution before.  Now they charge for the app via subscription so we are just dicked.  How about grandfathering us in?  
    Danimagptnickbawt
  • DaniDani Member Posts: 10
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    House of cards in the process of collapse. 😞

    cvondra
  • BogFing123BogFing123 Member Posts: 2
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    My Fingbox used to be very useful, but now it seems to be asking for some kind of 'membership' for premium access. How do I access the features that I paid for my Fingbox to provide?
    magptJonathan
  • CiaranCiaran Administrator Posts: 1,177
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    admin
    THanks all for your input. To reiterate @Marc,  All Fingbox functionalities remain, e.g. Vulnerability tools, Digital Presence, Blocking etc.. If you are having any difficulty accessing any of your Fingbox functionality that you previously used, please let us know and we will be happy to assist. @Harris78 Regarding your comment about functionality with a 'Star' indicating premium feature, on the 'Home' tab, there is a start on the 'Vulnerability' tool, which cannot be used unless you have a Fing Premium subscription. However, you can still access the Vulnerability tool from your Fingbox dashboard (see: https://help.fing.com/knowledge-base/network-vulnerability-test/). I appreciate the confusion, however, that the icon on the Home page can cause, and thanks to this feedback I have passed this onto our Product & engineering team to review. But to confirm, you still have access to the functionality from your Fingbox dashboard. I hope that helps. thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    Marc
  • magptmagpt Member, Beta Tester Posts: 15
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    I have a very simple request. Bring back the initial features from Fingbox. Something like email notification of new users, or user joining the network configuration. Premium should be to provide additional features not to keep old features. This is abuse. :(

  • magptmagpt Member, Beta Tester Posts: 15
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    Question: why did I stopped receiving notifications when someone joins my network? I do I configure this back? Was surprised with new update today asking to update email notifications and was surprised with a new premium...

  • Dave1Dave1 Member Posts: 2
    First Comment First Anniversary Photogenic
    edited November 2020
    I have been using the Fingbox since it was first released and to be honest I find it to be a reliable device that does what I expected it to do and more.  The Fingbox is just a NAC (Network Access Control) device and not a Firewall with content monitoring and filtering.

    I have never regretted buying this device and I have recommended it on several occasions.
  • CiaranCiaran Administrator Posts: 1,177
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    Hi @magpt, as mentioned on your numerous other posts (of the same content) , regarding alerts:
    we did experience an issue with email alerts over the weekend. Alerts were disabled, however see the following link/post for more information on the issue and how to rectify it from your in app settings https://community.fing.com/discussion/5606/email-alert-update-not-receiving-email-for-any-alerts
    Regarding the support, as soon as we were aware of the issue, we took action to rectify it and posted an update on the Fing Community. Apologies for any inconvenience.
    Thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CiaranCiaran Administrator Posts: 1,177
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    magpt said:

    I have a very simple request. Bring back the initial features from Fingbox. Something like email notification of new users, or user joining the network configuration. Premium should be to provide additional features not to keep old features. This is abuse. :(

    Please refer to my previous posts on this thread: Hi All,
    If you have a Fingbox, none of your Fingbox features or functionalities have been affected. 

    All current Fingbox functionality will still work on Fingbox and there is no subscription for these features. 

    Currently, the real benefit for people upgrading to Fing Premium will be Fing Desktop & Fing App users. For these users, there is access to more features & usage that is not available on the free app/desktop. There is currently limited benefit for Fingbox users (regarding specific functionality) however, we will be introducing new Premium features across all of our current product offerings as we move forward, that will not only benefit our App & Desktop users, but also our Fingbox users.

    Regarding alerts, please also see my multiple responses to you (on varying threads) clarifying how to resolve the alert issue.


    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    magpt
  • magptmagpt Member, Beta Tester Posts: 15
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    @Ciaran, thanks for taking time answering all my previous posts. These changes (Premium) and quite unclear options in the app made all this confusion and complaints. Hope Fing can keep things more clear and not push to much on the premiums. I am an earlier supporter so believe in the product!

  • JDubbedNJDubbedN Member, Beta Tester Posts: 28
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    @Ciaran I've said it numerous times and I'll say it again. Bait and switch. Functions are not the same as they once we're. You saying it over and over again doesn't make it so. You've limited history viewing on speed test, state change and stripped statistical data on the monthly reports. All require a premium subscription to unlock what we used to have for years. Bait and switch. Bait and switch. Bait and switch. See I can do it to. Broken record. Bait and switch. Customers are getting screwed over and you know it. Fing can no longer be trusted. #Fingbaitandswitch #FinglikeCerberus

    josemarqcvondraJonathanhiro5id
  • cvondracvondra Member Posts: 4
    5 Agrees Name Dropper Photogenic First Comment

    @Ciaran you can say the same things over and over. It doesn't change the fact that what we were able to do with the Fingbox using the mobile app, which is how we were instructed to use it, and it does NOT function with the same features without your new 'subscription' model. People are pissed. You can try to explain it away and some who passively just accept going from a pay once device to a subscription model will accept it, but those of us who aren't passive or ignorant are pissed off. You can either figure out a way to make it right to us or lose us as customers and evangelists of your products. It's that simple but please stop with the bs answers they aren't doing you any favors they are only making us more angry. Lawyers in the US salivate over potential class action lawsuits on this kind of shady business practice. I recommend you take care of your current customers and not let things get to that point or your business stands to lose more than its worth. Enough with Jedi mind tricking us into thinking we are delusional and we should all open our wallets up blindly to you.

    JDubbedNDanihiro5id
  • JDubbedNJDubbedN Member, Beta Tester Posts: 28
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    @Ciaran the tools remain but some have been limited, gutted, stripped of what they used to be. You stated history has been changed. Free is now 7 days of history and premium is 30 days. That is a change yet you say everything functions as it once did. That is a lie right there. It used to be unlimited history. I used to be able to see months if not years worth of history data for state event changes and speed test. Now it's limited to 7 days. And monthly reports have lost specific statistical day to day readings. Again a change. Do you deny it? You keep word playing and trying to avoid the truth. I've posted screen shots. The proof is there whether you see it or not. You also have premium messages in the mobile app stating to unlock features like intrusion alerts that you claim are still part of the Fing Box. So then why Is the message there? It makes people think the alerts have gone away ironically after an email glitch in your system happened so it makes it look like people have to pay up to return the email alerts. You just don't get it and you never will. Just keep doing what you do best, Repeat the same answers over and over again and lie, you're great at that. The bigger question is are you and the Fing team going to make it right? Not holding my breath.

    josemarqKingDaniEstradamisJonathanhiro5id
  • KingKing Member Posts: 37
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    I have read through most if not all posts and it looks like Fingbox owners are not liking the new Premium services being implemented. My suggestion is to give the fingbox owners an app that is clean and free of your subscription model. As you mentioned numerous times it is a separate product. If it is a separate product then make it so as the casino like advertising within the app is annoying. Please correct the home page so there is no confusion in Fingbox features. Your Dev team should be able to do this easily. You can hide the subscription services under the account info and if you Fingbox users want to subscribe then they can do so there. Also stop taking away features such as the ones mentioned by @Ciaran. I am a Fingbox original user and loved your product but if you keep taking away features and limiting original options you will lose customers that are looking to buy Fingbox v2 and higher. If you are going to be dropping your hardware model then please let us know so we can move on to other competitors that offer what we want as a consumer.

    DaninickbawtJonathan
  • CiaranCiaran Administrator Posts: 1,177
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    edited November 2020
    Thank you all for your feedback to date. We hear your concerns & frustrations and have communicated this feedback to our product team. I will revert back early next week with any update. Thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    Jonathan
  • CiaranCiaran Administrator Posts: 1,177
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    Hi all,

    Once again, thank you everybody for your feedback on recent changes to Timeline Reporting & Monthly Performance report on Fingbox.

    As promised, we have heard you and have completed the following:

    1. We compiled all of your feedback regarding Timeline reporting & Monthly Performance report and communicated this with our Product team for consideration.
    2. Reached out to a sample group of Fingbox users to take part in a ‘Focus Group’ to discuss this feedback
    3. Some of you reported confusion that the Vulnerability tool was not working from your ‘Home’ tab and was appearing as a Premium feature, even though you have a Fingbox. To confirm, the Vulnerability tool still worked from the Fingbox Dashboard, but I completely appreciate how this caused confusion.

    Please see below the feedback & updates in relation to the concerns raised:

    Based on your feedback we are making the following changes:

    ·        Monthly Performance Reports:  The Internet Performance Report is a most-loved feature, which we spent quite some time in restructuring and improving on recently. The detailed calendar and day-by-day account appeal mostly to PROs, that are also likely to be Premium members, and clog up the report for the not-interested audience, hence the restriction.

    However, after reviewing your feedback, it is clear that there is a wider user base who found this feature beneficial. We are going to reinstate Internet reports details in full.

    ·        Timeline Reporting: We want to leverage its content to the full extent rather than cold-storing it (or worse, having to delete the content), as it provide tremendous value to understand and optimize the network. We’ve not been able so far to provide analysis about the presence, the power consumption, the access to comparison in the App spanning longer periods. These evolutions require more resources to ensure the same level of quality is preserved to all Fingboxes.

    While reducing the access to the Internet Report was more about simplifying the content, limiting the timeline is a resource-conscious activity that we might tune but definitely needs to take place. Considering this, along with your feedback, we are going to expand the Timeline Reporting period to 3 months.

    ·       Vulnerability Tool: as mentioned, we escalated the feedback about the Vulnerability tool not working from the ‘Home’ tab in the app. I agree that this was confusing. This change has been made this week, and now the vulnerability tool will now function from the Home tab (not just on the Fingbox dashboard) if you have a Fingbox (even if you are not subscribed to Fing Premium).

     

    Ok, so when will these changes take place?

    As mentioned, the change to the Vulnerability tool has been implemented already. The changes to the Timeline reporting & the Monthly performance report will be implemented by the end of November (in time for your November Monthly Report). The change will be retroactive for October also (i.e. you will be able manually to download a report for October also)

     

    To close…

    As mentioned, we have not and have no intention of removing existing Fingbox functionality. Also, we will be adding additional features for Fingbox, however this will be part of the Fing Premium Subscription.

    Thank you once again for your feedback & I hope you enjoy the improvements made based on your feedback.

     

    Ciaran, Robin & wider Fing Team

     

    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • cvondracvondra Member Posts: 4
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    That did absolutely zero for those of us pissed off. Fing is a joke.

    hiro5idKostasKE
  • CiaranCiaran Administrator Posts: 1,177
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    @cvondra, I am sorry to hear you are still upset. Can you confirm what you are unsatisfied with? 
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • DarrenHillDarrenHill Member, Beta Tester Posts: 24
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    edited November 2020
    Ciaran said:

    Also, we will be adding additional features for Fingbox, however this will be part of the Fing Premium Subscription.

    And therein lies the problem...
    You really don't get it, do you? People who paid for the device do not want anything at all to do with any subscriptions. 

    You're completely alienating your user base - those of us who have already invested are more than pissed off with this. You're not encouraging us to pay more, you're encouraging us to go look for other solutions to what the Fingbox can do, such as Home Assistant.
    JonathanKostasKE
  • CiaranCiaran Administrator Posts: 1,177
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    @DarrenHill, it completely up to each person if they would like to subscribe or not. To date, we have many Fingbox users who have subscribed. However, if people would prefer not to subscribe or dont see any benefit, that is completely fine too. It merely gives users more options moving forward, and assists with being able to develop new functionality which may be of benefit. Thanks again for the feedback.
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • jrgjrg Member Posts: 1
    First Anniversary Photogenic
    1. We can't do things we used to do without paying you more money. We don't use the fingbox without the app, nor could we, realistically speaking!
    2. You're not listening, you're responding with misleading marketing speak that denies the experience we are having with your product.
    3. Then you close the discussion.

    Bad form. Lost credibility.

    hiro5idKostasKE
  • CiaranCiaran Administrator Posts: 1,177
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    Hi,
    We have replied in detail to multiple threads/queries relating to this. Not only assisting users whereby they are having issues navigating/finding the functionality (as we appreciate that there were changes to the UI earlier in the year & perhaps people are unfamiliar).

    We have taken feedback regarding concerns in relation to changes to the Monthly Performance report & Timeline reporting. (we also reached out to users for a live Q&A via video call to discuss the feedback).  We have incorporated this feedback and made relevant changes.

    As mentioned, we have responded in detail and as clearly as possible to answer all user questions & concerns. Based on the above, I think it is unfair & inaccurate to say that we 'have not been listening'.

    @jpg Regarding your 1st point, I have reached out to your privately in order to assist you with any specific navigation/functionality queries/issues you may have. We will do our absolute utmost to assist.

    If anybody has any issue with a specific piece of functionality that they cannot find or operate correctly, please post as a seperate thread on Fing Community e.g. 'Auto Block function not working for me' (offering as much detail/screenshots as possible) and we will be happy to assist.
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
This discussion has been closed.