Email > Fing Alert > Notifications > URL > Cannot find node in network

Frotz
Frotz San Jose, CAMember Posts: 18
10 Comments Photogenic Name Dropper
edited November 3, 2020 in Fingbox #1
Email notification correctly articulates a device on my network.
Clicking Open attempts to enter my account's network for this device.
AJAX errors indicate that it "cannot find node in network".
Returning to the network shows all devices in my fingbox's network (where I see device in question).

I've had to turn OFF all notifications because the spam (notifications providing zero value == spam) is so bad.
ChromePlanet

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,719
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    Hey @Frotz, could you include a screenshot of what your seeing?  
    Thats Daphnee, she's a good dog...
  • Frotz
    Frotz San Jose, CAMember Posts: 18
    10 Comments Photogenic Name Dropper
    I'm excluding the URL from the images, but I have full URLs for the failure notification and a successful view if those are helpful (/ not a security risk).  I'm also happy to forward the email.  This is from before I turned off all notification due to the signal:noise ratio.

    The actual endpoint that should be hit is:

    The source email (sans details) is:

  • Marc
    Marc Moderator, Beta Tester Posts: 2,719
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    Perfect, looping in @Robin for comment. 
    Thats Daphnee, she's a good dog...
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    Thanks @Marc
    @Frotz
    The device for which you are getting the email, Is that device your own device or in-range device? Also, the next time the node takes you to an empty page, please DM the URL and MAC address of your Fingbox so I can check.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Frotz
    Frotz San Jose, CAMember Posts: 18
    10 Comments Photogenic Name Dropper
    DM to Robin with the email link, the resulting destination link and the actual / valid link for the same device.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    Thanks @Frotz
    I am checking the links and I will get back to you shortly.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    Hi @Frotz
    Are you still getting the same alerts with nodes that are producing error?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Frotz
    Frotz San Jose, CAMember Posts: 18
    10 Comments Photogenic Name Dropper
    Will re-enable notifications (I've turned them off in many different user interfaces that I don't have a current batch).  Doing that now.
  • Frotz
    Frotz San Jose, CAMember Posts: 18
    10 Comments Photogenic Name Dropper
    REPRODUCED (fault):
    * Re-enabled notifications (1 email per event).
    * Forced an offline / online event.
    * Clicked on "Open" link in email.
    * Resulting web UI view results in the same "cannot find the node on the network" error originally reported and captured above.

    END-RESULT:
    * No change in behavior.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    Thanks @Frotz
    I am seeking further advice on this one and I will get back to you with an update.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ChromePlanet
    ChromePlanet Member Posts: 10
    5 Likes First Comment Photogenic
    I also have this problem. The links in email alerts are useless.
  • Fing_Syd
    Fing_Syd Member Posts: 1
    Photogenic First Comment
    I am getting the same issue.
    Please advise if there is a fix?
  • BNGC
    BNGC Member, Beta Tester Posts: 1
    First Comment First Anniversary Photogenic
    We have had the same issue for a while, please let us know when there is a fix as well.
  • mkaiseraz
    mkaiseraz Member Posts: 2
    First Comment First Anniversary
    Same issue here. Any update?
  • alexandrepetre
    alexandrepetre Member Posts: 3
    Name Dropper First Comment
    I also have the same issue. Any update?
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    I also have the same issue. Any update?
    With latest release we have resolved this issue. If you are still facing the issue, can you please send us error screenshots so I can pass it to developers for review. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • alexandrepetre
    alexandrepetre Member Posts: 3
    Name Dropper First Comment
    Thanks for your feedback. I deactivated the notifications via e-mail for the time being, but will let you know the next time I receive a notification and if it stil fails.
    To note, the screens I saw yesterday when posting my message were exactly the same as the one shown by @Frotz above. 
  • alexandrepetre
    alexandrepetre Member Posts: 3
    Name Dropper First Comment
    Hello again,
    I confirm having the same issue popping up when clicking on "Open" in the e-mail. You'll find hereby the screenshot.



  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    Thanks @alexandrepetre
    I have passed on the feedback to developers for review and I will get back to you shortly as soon as I have an update. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    alexandrepetre