Installed Fing desktop v2.2.2 on my Windows Pro PC version 2004

PeterSp

Hi Support,

Installed Fing desktop v2.2.2 on my Windows Pro PC version 2004

But Fing works not correctly

Here the Service log and the App log

Please fix this problem

Regards,

PeterSp

Robin_Ex_Fing

Hi @PeterSp
Can you share the screenshot of the error as well? Thanks

PeterSp

Hi Robin,

When i start Fing 2.2.2

– See full report                          is not available, but got no errors

– Home                                       is not available, but got no errors

– Notifications                           is not available, but got no errors

I think you can find the error in Service and APP log

Here the screen prints

Regards

Peter

PeterSp

Hi Robin,
Install today Windows 10 version 20H2, but the same problem.
Fing v2.2.2 did not work
Please fix this problem
Regards,
PeterSp

Robin_Ex_Fing

PeterSp said:

Hi Robin,
Install today Windows 10 version 20H2, but the same problem.
Fing v2.2.2 did not work
Please fix this problem
Regards,
PeterSp

It seems that WinPcap might not be working properly. I would like you to follow these steps and it should resolve this issue: 
 
 

• Uninstall WinPcap using any 3rd party software(iobit uninstaller/Revo uninstaller) so that it doesn't leave any traces. 

• Uninstall Fing Desktop 

• Reboot pc 

• Install NpCap or Win10pCap 

• Download and Install latest Fing Desktop release.  

PeterSp

Hi Robin,

Do the following;

– Used iobit uninstaller

– uninstall fing desktop

– uninstall winpcap for fing v4.1.3

– reboot PC

– install Fing v2.2.2 inclusive NpCap

– the problems are the same, Fing is not startable

– Used iobit uninstaller

– uninstall NpCap

– reboot PC

– install Win10Pcap v10.2-5002

Now can i start Fing 2.2.2 Notification only

but no devices

and no internet test, but internet is working OK!

Got msg : you have connectivity problems code N001-N0006-N401

What is the name of the device ??

Here screenprints

Regards,

Peter

Robin_Ex_Fing

Thanks @PeterSp for troubleshooting with me.

To help isolate the issue, please perform the following steps and DM me the results: 

1. What is 'Home' healthcheck saying? if you can share a screenshot or even better a shared report, it would be very helpful. 

2. Share the output of commands: 'ipconfig' and 'route print' from command line 

3. Share the agent log: To access the agent log files: 

•  

  • Click on the Fing Desktop version in the bottom-left hand side of the screen 

  • This will display two folders to open. We will need specific files from each of these folders. 

  • Firstly, click on 'Open App Log Folder' 

  • When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right-click on the file; choose 'Send to' & then choose 'Compressed zip folder'. 

  • Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder' 

  • Compress all files inside the Service Log folder and follow the same process as previous.  
    

  • Please attach both compressed files to your e-mail response to us. 

4. Finally, please copy and paste the following URL into your browser "http://127.0.0.1:48080/getFingagentinfo". This will then display device information. Please copy and paste the text into your reply e-mail to us. 

PeterSp

Hi Robin
Here are the requested files
Succes,
PeterSp

Robin_Ex_Fing

Thanks @PeterSp
I have passed on your info to our developers for investigation and as soon as there is an update, I will get back to you. Thanks

PeterSp

Hi Robin,
Installed today Fing 2.3.0 on Windows 10 Pro v20H2 and works OK !!!!
Thanks,
PeterSp