Fing solid red / orange light

okneibokneib Member Posts: 4
First Comment First Anniversary Photogenic
edited October 2020 in Fingbox
For a long time my Fingbox v1 was working fine but now it is after booting always giving red/orange light.
I read all posts on this forum and tried everything. Even did a factory reset. I did:
  • other cat 6 cable
  • moved from internet modem to switches etc
  • enabled uPnP on the router

Nothing works. Has someone any idea's left? The device is pretty useless now. Sometimes after a reboot it works but no longer than a few hours.

Thanks in advance,
Oscar

Answers

  • RobinRobin Administrator, Fing Team Posts: 4,391
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    admin
    Hi @okneib
    I have sent you a private message to address this query, please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • okneibokneib Member Posts: 4
    First Comment First Anniversary Photogenic
    sorry, didn't get your PM. But my problem is solved. I don't know how ;)
    Robin
  • ashpilotashpilot Member Posts: 1
    First Comment
    I have the same issue, firstly flashing orange after a while.  I did the power on reset and now solid red.
  • RobinRobin Administrator, Fing Team Posts: 4,391
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Thanks for the post @ashpilot
    I have sent you a private message as I would require more information from you to investigate this. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • TadTad Member Posts: 1
    Photogenic First Comment
    fing box wont stay up orange light
  • TadTad Member Posts: 1
    Photogenic First Comment
    my fing box keeps failing to orange solid light. how do I trouble shoot?
  • MarcMarc Moderator, Beta Tester Posts: 2,458
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    ✭✭✭✭✭✭
    Hi @Tad,

    The orange light has a long troubleshooting section on Fings help site...  See below for it 


    Orange LED 

    The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Generally this will resolve itself by making the connection with the Fing software.

    Two of the main reasons for a Fingbox going offline are:

    1. Internet Outages. The Fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.
    2. Loss of load-bearing. In this case, the Fingbox may lose the IP address. It might due either to the cable or to the switch it is connected to. Confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.

    If the Fingbox has been in the orange LED state for over 2 hours, see below troubleshooting steps::

    1. Universal Plug and Play [UPnP]:  ensure UPnP is turned on in your router

     

    1. Ports: If you want to limit outbound connections and still ensure minimum functionality, make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671 (If you are going to run a speed test, please also have ports 3001, 3002, and 3003 enabled also)
      • 80(Internet Speed Test)
      • 443(Fing Service and Software Updates)
      • 3001, 3002, 3003(Internet Speed Test)
      • 4443(Fing Service)
      • 5671(Fing Diagnostics)

    Opening Ports: To open ports, first determine the local IP address of the computer.

      • Open your router configuration by Opening the web browser and type the IP address of the router (default is 192.168.1.1) into the address bar of browser and then Press Enter. Type the username and password in the login page, the default username and password both are admin(by default).
      • Once in the router configuration, locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. If you are having trouble finding these settings, we suggest trying the Port forward site for exact steps on your router or refer to your router’s documentation.
      • Once at the port forwarding screen, you will see a screen where you can open the ports for any Application.

    If you still cannot successfully open ports, search on line for  “Setting port for Your router name here” or contact your ISP.  After you have opened the relevant ports, power cycle your Fingbox by unplugging and re-plugging the Fingbox.

     

    1. DNS Flushing: please try flushing the DNS cache on the router. Other users have completed this and resolved the issue successfully.

     

    1. Clear Cache: There can be an issue where you clear the router cache and the computer(s) retain the previous settings. This is the procedure to clear cache from router:
      • Turn off both your router & modem.
      • While they are off, clear your internet cache from all browsers, and close all browsers.
      • Go to command prompt (cmd) run ipconfig /flushdns
      • Then run ipconfig /release
      • Run ipconfig /renew

     

    1. Ethernet cable: ensure that the ethernet cable is not damaged. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to going to an Offline status. If still unsuccessful, if possible, try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.

     

    1. Network size (Fing App): Check the network size on the Fing App. To do this:
      • Open the Fing app and Sign in.
      • Tap on the Avatar icon from the bottom tab
      • Scroll down and Click on ‘App Settings’
      • Scroll down and go to the “Maximum Network Size” setting and select the size based on the number of devices connected to network in your house.

     

    1. IP Address assigned to Fingbox:  Check if the IP address assigned to Fingbox is not being used by other device which disconnects the Fingbox from the connection. To isolate this potential, assign a Static IP address to your Fingbox. Assigning Static IP address to most devices is easy, to do this:
      • Go to the device network settings
      • Look for DHCP option and turn it OFF
      • You willl see a text area to enter Static IP address. Enter the new IP address and save changes.

     


    Thats Daphnee, she's a good dog...
  • CiaranCiaran Administrator Posts: 1,180
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    admin
    Hi @Tad
    The Orange LED indicates Internet unreachable for more than 2 hours. (see: https://help.fing.com/knowledge-base/led-light-guide/) Similar to the previous post. I have sent you a private message as I would require more information from you to investigate this. Please reply to my message directly. Thanks
    Ciaran (Admin at Fing)

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