Authentication Failed! Try with another link or check your connection! in Windows 10 Build 2004
Answers
-
I haven't tried the desktop app just yet, but am still using the browser-based version. Maybe one of the developers can chime in on this question. Is the desktop app tied, in any way, to any browser on the computer and reading cookies or session information of any kind? Also, I didn't see anyone mention the account that the fing service is running under. If you open the services console (winkey+r then type services.msc), you will see a list of the services running on your machine. What does it show for Log On As? It sounds like something isn't passing authentication correctly and setting a correct access token. If the desktop app is tied to a browser and looking for cookies and items like that, you may need to clear the cookies and cache for any fing-related sites.
1 -
Odd question, but are your date and time correct on your computer? I have seen authentication issues on computers at work and it was caused by the date or time being wrong.
Also, are you using an email and password to login or doing something like Sign in with Google/Facebook/Apple?
Sometimes when logging in to an application with one of the latter methods, you have to use an app password instead of your regular email password.
Again, just shooting in the dark here to see if any of these have been tried before.
0 -
Daveyboi said:I haven't tried the desktop app just yet, but am still using the browser-based version. Maybe one of the developers can chime in on this question. Is the desktop app tied, in any way, to any browser on the computer and reading cookies or session information of any kind? Also, I didn't see anyone mention the account that the fing service is running under. If you open the services console (winkey+r then type services.msc), you will see a list of the services running on your machine. What does it show for Log On As? It sounds like something isn't passing authentication correctly and setting a correct access token. If the desktop app is tied to a browser and looking for cookies and items like that, you may need to clear the cookies and cache for any fing-related sites.
Can you elaborate more on this so I can understand clearly: "What does it show for Log On As?"Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
ReaperHK said:Any update on this issue? I have just tried the latest windows version, but it is still failedRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
ReaperHK said:Hi @Robin ,Here you are. Only WIndows got the issue (Build 2004 - 20H2 ,19042.541 ), I can login MacOS with no issue.The error message will be gone very quick and it just looks like this@Robin, it is still the same as I posted in Sept 2020, with the "Authentication Failed! Try with another link or check your connection!" shows and gone.It is no different from the latest version and the one I posted in sept0
-
Hi @ReaperHK
I have checked the last log files you provided and it seems like some application on your device is blocking Fing desktop from connecting to its cloud servers and thus you are able to sign in. Can you try to go to safe mode with networking and then try to sign in? ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
@Robin, we had done that before I provided the log (as I need to buy a USB Ethernet due to my wifi did not work in safe mode). I have tested with two laptop (one is Thinkpad and one is my wife HP computer, which only use for Web browsing), and no luck in bothOff topic: (I will start a new thread) I am facing the same problem for after upgrading my macOS app0
-
Hi @ReaperHK
I have sent you a private mail to address your query. Please reply to my message directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
This discussion has been closed.
Categories
- 5.6K All Categories
- 2.8K Ask about Connected Technology
- How To...
- 1K Devices & Security
- 1.5K Network Troubleshooting & Connectivity
- 112 General Discussion, Weird & Wonderful
- 42 Network Infrastructure
- 5.2K Ask about Fing
- 531 Fing Account Change Request
- 1.1K Fing Desktop
- 1.3K Fing App
- 1.6K Fingbox
- 485 Announcements, Beta Testing & Release Notes
- 157 Community Updates
- 24 Getting started
- 13 Community User Guides