i bought a used Fingbox and cant unlink it from the previous owners account

JIim_B2000JIim_B2000 Member Posts: 4
First Comment

how can i do a complete reset? ive done the unplug, hold reset, plug in and wait 30 seconds. it goes from flashing white to white and then to flashing blue. i never get green led allowing me to connect with the app.

Could it still be linked to the previous owners account? Is there a way to do a hard reset that also unlinks the previous account? ive reset it a dozen times and i only get the same result.

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Best Answers

  • JIim_B2000JIim_B2000 Member Posts: 4
    First Comment
    Accepted Answer

    i bought a used Fingbox and cant unlink it from the previous owners account

    Iim_B2000 Member Posts: 1 ✭
     

    how can i do a complete reset? ive done the unplug, hold reset, plug in and wait 30 seconds. it goes from flashing white to white and then to flashing blue. i never get green led allowing me to connect with the app.

    Could it still be linked to the previous owners account? Is there a way to do a hard reset that also unlinks the previous account? ive reset it a dozen times and i only get the same result.


    Robin said:
    Hi,
    Can you please DM me the screenshot of the Fingbox with displaying MAC address so I can guide you? Thanks

  • JIim_B2000JIim_B2000 Member Posts: 4
    First Comment
    Accepted Answer
    I was able to contact the previous owner and get the previous login information.  There was one network left on the account.  After that was deleted the fingbox was disconnected from the previous account and i was able to link it to my account
    Robin

Answers

  • RobinRobin Administrator, Fing Team Posts: 4,391
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    admin
    Hi,
    Can you please DM me the screenshot of the Fingbox with displaying MAC address so I can guide you? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • etseq97etseq97 Member Posts: 3
    First Anniversary First Comment Photogenic
    I am having the same problem but can't contact the previous owner.  Please advise
  • JIim_B2000JIim_B2000 Member Posts: 4
    First Comment

    Contact Fing support and supply the MAC address of the Fingbox. They should be able to get the unit deactivated with this info

    etseq97
  • etseq97etseq97 Member Posts: 3
    First Anniversary First Comment Photogenic
    thanks
  • RobinRobin Administrator, Fing Team Posts: 4,391
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    admin
    etseq97 said:
    I am having the same problem but can't contact the previous owner.  Please advise
    I have DM you the information. Please check. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • wolbywolby Member Posts: 1
    Name Dropper First Comment
    Hello, 
    I have the same issue. I have tried to DM you @Robin but I have no response. The new owner really wants to have it done soon. If not I will need to refund the money.

    Thanks
  • RobinRobin Administrator, Fing Team Posts: 4,391
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    wolby said:
    Hello, 
    I have the same issue. I have tried to DM you @Robin but I have no response. The new owner really wants to have it done soon. If not I will need to refund the money.

    Thanks
    I have replied to you via your DM and support ticket. Please check. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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