My ping is unstable, the speed of download and upload its good

Moritz420
Moritz420 Member Posts: 2
First Comment
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in Network Troubleshooting & Connectivity #1

Well, recently I upgraded my internet connection from 10mb to 30mb. Everything was fine at the night. But next day, I tried to play with some friends and we made a call (Discord). Then, my friends told me that they couldn't hear me. I checked my wifi and it was good but I realized that the ping was awful and all of my calls and video calls are really bad because of the ping which was between 50-250. My download and upload are pretty good. But honestly I don't know what to do, it only happens with my phone which is a moto g8 plus. Hope you can help me with this.

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  • Lee_Bo
    Lee_Bo Member Posts: 271
    100 Comments 100 Likes 5 Answers 25 Agrees
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    #2
    So everything was ok until you upgraded your ISP speed?  Then I'd give your ISP a call.
  • Moritz420
    Moritz420 Member Posts: 2
    First Comment
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    #3

    I did it and they told me that's everything was good, but it's not. So I'm just trying to see what can I do because it's just my phone that has the problem with the ping

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