Pause internet not working

Hassanmaateeq Member Posts: 4
First Comment Photogenic


When I pause a device.. it continues to have access to internet.. only blocking device working well

Best Answer

  • Marc
    Marc Moderator, Beta Tester Posts: 2,709
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    #2 Accepted Answer
    Hi @Hassanmaateeq, can you check to see if the device your trying to pause is an ipv4 or on ipv6?  That’s because the pause feature will not work on an IPv6 device.  See below for details from Fing’s faqs..

    Fingbox Internet Pause FAQs

    Does the Fingbox Internet Pause feature work with IPv6?

    No, sadly this feature is currently only available for devices communicating on IPv4. Like other similar products on the market, we are yet to find a way to pause Internet on IPv6, but we are doing ongoing work on changing this.

    My devices still have access to the Internet when I pause them

    Applications, such as Youtube, will often download packets of data in advance so as to make the use of them smoother. You will see this on Youtube in the bar along the bottom of the video. The line in red indicates how far through the video you are, but you will also see a grey line further ahead of the red – this grey line shows you where the application is in downloading the data. As this data has already reached your device and does not require the Internet to watch,  when the Internet is paused Youtube will continue to play the video until the red line catches up with the grey line. When it catches this up the video will stop working as Youtube is unable to access the Internet to download more data.

    This catch-up process can sometimes take a minute or so, so if you want to know immediately if an Internet Pause has worked try refreshing or opening a new screen.

    If you still have access to the Internet at this point it could then be one of 3 things that are preventing the block from working.

    • IPv6 – this is a method of communication that some devices use when IPv4 is blocked. Unfortunately, Fingbox cannot block IPv6 communications. If you feel comfortable, and if your router allows it, you can disable IPv6 within your router settings. All devices communicate on IPv4 so it should not impact the average user’s network performance.
    • Incompatible Router – Fingbox pauses Internet using a technique called ARP spoofing. Some routers contain software designed to block ARP spoofing, so prevent Fingbox performing this feature. Check our list of routers that are incompatible with Fingbox here.
    • Firewalls – Fingbox generally plays very well with firewalls, but like with the routers, there may be some software in the firewall that clashes with the Fingbox software. If you believe this may be the case email us on [email protected] with the details of your firewall so we can investigate.

    To note: Blocking & Pausing will need to be done for each specific device. The Fingbox will block/pause network access for all devices/users in one go. If you want to block all devices or groups of devices, you will need to do this on each individual device.



  • ThatQPerson
    ThatQPerson Member Posts: 1
    First Comment
    I've noticed this recently too. One of the main reasons I bought the fingbox was the ability to pause a computer's access. I've used the feature extensively, it's been great. Within the past few weeks, it appears to only block 50% of the traffic. I've tested this by pausing a desktop connected via ethernet, then running MTR to the gateway from the paused machine. As soon as the ARP spoofing kicks in, I reset the MTR stats and watch the loss percentage, it never goes past 50%. 
  • Damo
    Damo Member Posts: 2
    Photogenic First Comment
    I recently replaced my modem/router with a Huawei B525. Fingbox worked great on the older Huawei router, but now does not block devices at all. I have checked to make sure its not using IPV6, which its not, and also checked the compatibility list on this website, but this router is not on there. Can anyone suggest anything else I can try to get this working ?
    Thanks in advance. 
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Can you go to this website and ensure there is no Ipv6:
    If there is no ipv6 enabled then it might be due to router's inbuilt firewall which is blocking Fingbox ARP spoofing.
    Robin (Admin at Fing)
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