Can't install fingbox

indygadgetguy

Hello,
I've tried several different times to install my new fingbox. The white got to flashing green, but my app never finds it. I've installed it on a switch and directly to the router. (Orbi RB50). Still no dice. I've attempted ten times. And yes, I am on the same WiFi network. Any solutions? If not, I'll be sending this $99 back to Amazon. So far, not impressed, especially at this price point. 

indygadgetguy

Hi all, activation finally took. Instead of using the add a fing box option, I did a routine scan of my network and the app detected the new box.  I had to do the procedure twice before it activated. Dang odd, but I'm up and running.

Marc

@indygadgetguy, lets see if the Fing folks can help you out.  @Robin or @Ciaran, could one of you help out here?

Papabear

Hello - I have the same exact issue - Finally found the FingBox after scanning my network but the installation process failed - @Robin or @Ciaran, why is this not working? Please let me know how to best proceed :)

Ciaran

Hi @Papabear, I have sent you a private mail as we will need more information from you to investigate & troubleshoot further. Thanks

DavidPDX

Hello, I have tried to activate the fingbox unsuccessfully for 2 days. ready to return it. is there a human I can speak too. no helpful search results here

Marc

@DavidPDX , let me tag @Ciaran and @Robin from Fing to see if they can guide you.

DavidPDX

many thanks, Marc.  Please note my fresh post on this topic with more info. 

Ciaran

@DavidPDX Thank you for your update. I am sorry to hear you are having issues initiating your Fingbox. I presume the Fingbox is connected directly into the router and you have followed the steps as per the following knowledge Base article? https://help.fing.com/knowledge-base/how-connect-fingbox-to-network/
In the meantime, I will send you a private mail to get more information off of you to trouble shoot directly. Thanks

DavidPDX

Hi Ciaran, thanks for the fast reply. I have attempted activation by attaching to fingbox directly to the router ()see my pother post for details) and do my switch, that is, on 'both sides' of the eero. No luck either way

Ciaran

Thanks, I cannot see your other post (beside the comments on this post) however, if you could respond directly with the information requesting via the mail I have just sent you, we can then investigate further for you. Thanks

DavidPDX

Hi, I replied to your email. Thanks