Fing 2.1.0 at Windows v2004 Desktop RouterNatPmp error




Installed Fing 2.1.0 on Windows v2004 Desktop
but got error message
Regards,
Peter
Answers
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Hi @PeterSp
Can you confirm the O.S of the Windows machine and if possible, please share the screenshot of the error so I can investigate? ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Thanks @PeterSp
Are you getting this error while using any specific feature of Fing desktop or during start up of Fing Desktop?Robin (Admin at Fing)
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Hi @PeterSp
It seems that WinPcap might not be working properly. I would like you to follow these steps and it should resolve this issue:
Uninstall WinPcap using any 3rd party software(iobit uninstaller/Revo uninstaller) so that it doesn't leave any traces.
Uninstall Fing Desktop
Reboot pc
Install NpCap or Win10pCap : http://www.win10pcap.org/
Download and Install latest Fing Desktop release.
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Hi Robin,
– Uninstall WinPcap using iobit uninstaller
– Uninstall Fing Desktop with iobit uninstaller
– Reboot PC
– Install Win10pCap 10.2.5002
– Install Fing Desktop v2.1.0
– See report
https://query.fing.com/4B03A3070F198216
– delete WinpCap v4.1.3
– Reboot PC
– Start Fing and see all devices
– Fing app hangs
Regards,
Peter
1 -
Hi @PeterSp
I am seeking further advice on this one and I will get back to you once I have an update. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Hi @PeterSp
When you are getting Fing service not found, Can you check under services.msc is the Fing agent is enabled and if possible, can you restart the service and then check if you are able to login or not?Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Thanks @PeterSp
To help isolate the issue, please perform the following steps:
What is 'Home' healthcheck saying? if you can share a screenshot or even better a shared report, it would be very helpful.
Share the output of commands: 'ipconfig' and 'route print' from command line
Share the agent log: To access the agent log files:
Click on the Fing Desktop version in the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder'
Compress all files inside the Service Log folder and follow the same process as previous.
Please attach both compressed files and DM me.
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Thanks, I will get back to you on this.Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Con todo el respeto que se merecen les pido me lean un momento. Francamente no se como poder excusarme con ustedes. Soy nuevo y ya les di muchas molestias. Una amiga tenia una memoria USB ODT me percaté e infectó mi maquina. Me disculpo todos cada uno de No he abierto ningun archivo los sacado dispositivos. Se que la ignorancia es justificacion pero aclaro llegué aquí, tratando aprender. Voy a bajar VPN hago invitacion busquen confirmen todo está en su lugar. Lo lamento.
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