Remove fingbox from account

thomas_n

Hi,

Can you please remove my fingbox from my account? I don's see the options to remove it as suggested in other threads and I intend to sell it.

Thank you,
Thomas

kltaylor

Hi @thomas_n welcome to the community and thanks for asking your question.
Will send this request to @Robin for processing.

Robin_Ex_Fing

Hi @thomas_n
Can you please DM me the screenshot of the Fingbox displaying MAC address so I can guide you? If you have Fingbox connected to your Fing app then you can follow these steps to disconnect it yourself.

To move your Fingbox to a new network or disconnect, follow these simple steps:

• Click on the ‘Home‘ tab
• Choose ‘All Networks’ (under the ‘Scan for devices’ button) screen which contains a list of all your networks.
• Choose the Network with the Fingbox and hold down your finger an option to ‘Deactivate’ or ‘Remove from Home’ will appear.
• Click ‘Deactivate’. This will remove the network you have already configured, freeing up Fingbox to be assigned to a new network.

Quoi

I gave a V1 Fing box to a family member who has since lost it. I recently opted to look at the Fing app and which stills see the existence of the no longer connected Fing. It’s even allocating IP addresses on the 10.0… network rather than 192.168… which is madness. I can’t remove the Fing per instructions so I can only gather some injection poisoning is corrupting my network. Any suggestions of how I can get rid of the ghost Fing box once and for all?

Marc

@Quoi, if you go to the Home Screen of the mobile app, scroll down to the current WiFi section.  Click on the far right hamburger menu (The thing that looks like a list) in that section.  You will then see a list of monitored networks.  Swipe left on the no longer needed network and click on the trash can icon.  That should rid you of the old Fingbox.

Quoi

Hi,

Thanks for getting back to me. Unfortunately, there is no hamburger menu option available for the disconnected Fing box, see snapshot. Some devices are connecting to the phantom device with resulting lack of network connectivity!

Quoi

Actually, I drill into their only available burger menu and removed the device. However, it’s still stuck in a 2 year time gap and allocating IP addresses from a fictional DHCP service on a 10 network and not the 192. Should I power cycle my router to clear the air?

Marc

Lower down on that same area is a section called scanned networks. Make sure you delete “bigger bang” from that as well.