Cannot confirm account after paying for Premium Fing

EAKIJ

I have paid for Premium fing but it still says Free 
There was an email with a confirm button, but it does not work, only takes me to the page where it says 
fing premium Incomplete with no option to confirm.
since it says "Free" it does not allow me to access paid support

EAKIJ

The email says the bank requires further action, I contacted the bank and approved, still no change in status

EAKIJ

The bank says the issue is closed and approved and no further action can be taken. 
The Fing account level is still showing as "Free" and the status doesn't update 

EAKIJ

and now payment system my time has expired?

EAKIJ

it says my account is active for a year still, and gives me the option to cancel, but I can't use it 

EAKIJ

Apparently if I cancel before the term is up, the account remains active?  Is that effectively turning off my auto-renew? Since I don't get money back? But the system would not take my money in the first place.

Ciaran

hi Jonathan, I can see that you have logged a ticket in relation to this, to which I have responded for more details. There is now Premium account active in relation to your account, currrently. Regarding why the transaction would not go through, we will need to investigate further (generally it is due to a limitation for the card provider, however, you have advised that they have authorised it, hence we need to investigate further). Please send any responses back via the ticket (as it is relation to payments and accounts, I would prefer not to publish publicly). Once we have an outcome, we can update other users here. Thanks

EAKIJ

I tried to re-enter my payment information and it did not process, tried to cancel the subscription so I could start over, which did not help either.