Cannot confirm account after paying for Premium Fing

EAKIJ
Member Posts: 8
✭


I have paid for Premium fing but it still says Free
There was an email with a confirm button, but it does not work, only takes me to the page where it says
fing premium Incomplete with no option to confirm.
since it says "Free" it does not allow me to access paid support

There was an email with a confirm button, but it does not work, only takes me to the page where it says
fing premium Incomplete with no option to confirm.
since it says "Free" it does not allow me to access paid support

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Answers
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The user and all related content has been deleted.0
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Willydaklown said:
Yeah I am having the same issue
- What type of card were you trying?
- Were you trying to subscribe to monthly/yearly subscription?
- I presume there was enough funds in the card account (just to rule out all possibilities)?
- Do you have a screenshot of any error message you received & if you can describe how far you got on the payment process? (please exclude any card/payment details)
- Were you downloading Fing Desktop for WIN/MAC system?
- Which email address did you use to subscribe?
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Same issue for me, one card had an issue, when tried to correct it kept dropping out other information causing a failure. After five attempts I gave up and used 2nd card. This one goes through, sends me a confirmation email, when you click it, you are returned to your old FREE account. How are order confirmations made without placing the order?0
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keep sending the status to support,screen shots of the error codes, eventually they will clear out all traces of your transaction in the payment system and your account will return to "free" and it will work, as long as the card is good. Try the monthly plan first to keep the value of the transaction low, just in case it gets flagged for fraud, or you will end up with the same issue. It took 30 days for support to clear out my profile before it worked. I like the product, It's odd that it took them 30 days to fix the problem.0
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Len0 said:Same issue for me, one card had an issue, when tried to correct it kept dropping out other information causing a failure. After five attempts I gave up and used 2nd card. This one goes through, sends me a confirmation email, when you click it, you are returned to your old FREE account. How are order confirmations made without placing the order?
I am sending you a private message as I would require further information from you to investigate this. Please reply to my message directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Hi @GHinden
I have sent you a private message to address your query. Please reply to my message directly. ThanksRobin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0
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