New Fingbox v2 Internet Performance speeds persistently slower than Fingbox v1 on same network

BigJimMcDBigJimMcD Member Posts: 2
First Comment Photogenic
New Fingbox v2 Internet Performance speeds persistently slower than Fingbox v1
FingBox > Internet Performance
 Average Internet Speed {Mbps}
V1 <> V2 <> Nest WiFi  -  Avg Speed
483.0 <> 340.3 <> 631

 Recent Internet Speed {Mbps}
V1 <> V2
497.3 <> 171.8
523.7 <> 208.8
166.8 <> 92.3
535.1 <> 366.2
526.6 <> 341.1
534.8 <> 440.6
538.9 <> 444.4
531.9 <> 374.5
538.0 <> 301.9
Note:  Test scheduled in save time frame.
   

Comments

  • RobinRobin Administrator Posts: 2,312
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    admin
    Hi @BigJimMcD
    Can you please check if M-Lab speed test is the same from link below?
    https://speed.measurementlab.net/#/

    That is the partner we use for speed measurement, so if Fing results are not in line with the ones reported by M-Lab, we definitely have to fix something.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • BigJimMcDBigJimMcD Member Posts: 2
    First Comment Photogenic
    Download      Upload    Speeds
    901.23 Mb/s 34.55 Mb/s  <  Test from PC Chrome Browser
    705.00 Mb/s 32.00 Mb/s   < Test from Google Nest Router
    382.20 Mb/s 35.50 Mb/s   <  Test from Fingbox Ver-2  (This was the faster of 3 test run)

    Note:  Each speed test was run immediately after the other, a little after midnight.
    I no longer have the Fingbox Ver-1 to (that always ran faster test) to compare with.

  • RobinRobin Administrator Posts: 2,312
    100 Answers 1000 Comments 250 Likes 25 Agrees
    admin
    Hi @BigJimMcD
    It is not the Fingbox but the speed test is provided by our partner M-labs. We have been in contact with our Speedtest partners, M-Labs. They confirmed that they have recently rolled out an upgraded of their infrastructure & migration of machines to a new platform. This is being done to improve the overall Speedtest performance going forward. By doing this, initially they have cut of the multi-stream download Speedtest that we rely on for our Speedtests. However, they have greatly improved the single stream download Speedtest (previously the single stream download could measure up to 250 Mbps, where now it can measure up to 500+ Mbps). With speeds above this, the measured speed reported will be lower than before, due to the single stream limits.

    To note for Fingbox users: this will also affect Fingbox Speedtests. We have released a new firmware version for the Fingbox which will allow single stream download to work again, firmware version 1.14.13 and onwards. If you have not yet received the new release, please power-cycle the Fingbox, this will automatically update the firmware on the Fingbox.

    M-Labs are working on re-introducing the mutli speed download speedtest, to include it again in the future. Currently, we have no time-frame on when this will be re-introduced. Unfortunately at this stage, there is no further steps we can take to expedite this process.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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