Orange LED on Fingbox

System
System Administrator Posts: 83
10 Comments Photogenic
admin
This discussion was created from comments split from: what to do if reset button is broken?.

Comments

  • WalkerH
    WalkerH Member Posts: 1
    Photogenic First Comment
    I have this same issue. Around the beginning of July, my Fingbox stopped working and shows an orange light. According to the phone and web apps, it's disconnected, but nothing has changed. I tried to reset with a paperclip, but there doesn't seem to be a button behind the hole. I see above you said you can reset somehow with the MAC address, how do I contact you to do that? Thanks!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,145
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    admin
    Hi @WalkerH
    Can you please DM me the MAC address of the Fingbox so I can guide you? Also, please follow orange led troubleshooting steps from this article: https://help.fing.com/knowledge-base/led-light-guide/

    Robin (Admin at Fing)
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