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Fing 2.0 desktop app on MacOS is not working



in Fing Desktop
The Fing 2.0 app on MacOS 10.15.5 is no longer working. The app screen is blank. Reload and Force Reload does nothing. The iOS app on my iPad and iPhone work. On the Web, Fing showed my new printer and my Apple Watch as blocked, but the local apps don't. I am losing trust in Fing since I am getting inconsistent results.
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Best Answers
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ChuckWhite Member Posts: 36
Here are the results of the commands. I got exactly the same results after deleting and reinstalling the app.Chucks-MBP:~ chuckwhite$ /usr/bin/pgrep fingagent
157
6430
Chucks-MBP:~ chuckwhite$
Chucks-MBP:~ chuckwhite$ sudo lsof -nP -iTCP:48080 -sTCP:LISTEN
Password:
lsof: WARNING: can't stat() apfs file system /Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Chuck’s MacBook Pro/2020-07-13-160749/Macintosh HD - Data
Output information may be incomplete.
assuming "dev=31000026" from mount table
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
fingagent 157 root 13u IPv4 0xd85fc425a2796b 0t0 TCP 127.0.0.1:48080 (LISTEN)
fingagent 6430 root 13u IPv4 0xd85fc425a2796b 0t0 TCP 127.0.0.1:48080 (LISTEN)
=================================
Here is what the app window look like.0 -
Robin Administrator, Fing Team Posts: 3,706
Thanks @White
Can you please run these commands now and then reboot the MacBook and check if the issue persists?
Command 1: sudo kill -9 157Command 2: sudo kill -9 6430
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!5 -
ChuckWhite Member Posts: 36
Answers
Can you please share the screenshot of the error? Have you tried to uninstall and re-install the Fing desktop and please make sure to install the Fing desktop under Applications folder only. Also, To address the blank screen, Can you please follow these commands on the terminal and let me know of the result?
Command 1: /usr/bin/pgrep fingagent
Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN
On running the 2nd command, it will ask for a password and you need to enter the login password of your MacBook
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
The second command responded no such process.
Chucks-MBP:~ chuckwhite$ sudo kill -9 157
Password:
Chucks-MBP:~ chuckwhite$ sudo kill -9 6430
kill: 6430: No such process
Chucks-MBP:~ chuckwhite$ /usr/bin/pgrep fingagent
18219
Chucks-MBP:~ chuckwhite$ sudo lsof -nP -iTCP:48080 -sTCP:LISTEN
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
fingagent 18219 root 11u IPv4 0x564f8ad19441b183 0t0 TCP 127.0.0.1:48080 (LISTEN)
Chucks-MBP:~ chuckwhite$
==================
This resolved the problem but will I have to do this every time my system reboots?
No, you don't need to do that everytime. If you still face the trouble again, please let me know so I can investigate further. Thanks
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Not very happy.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
How do I know that these issues are not the result of someone attacking my machine and disabling Fing? I mean it's incredibly unlikely but with the issues I have been having with your app over the past couple months, I don't have much faith that it is really doing its job, and I see no reason to pay for the premium version.
I am not sure why there were two Fing helpers running. It may be due to you tried to open Fing desktop multiple times or it got struck while updating to new version.
Fing Desktop was released on a ‘Freemium’ basis, i.e. it is free of charge, but a premium is charged for additional features, services, tools etc. that expand the functionality of the free version of the software.
Fing Desktop still does have free features that can be used, some of these have limited daily credit’s however. Once the credits run out for that particular feature, you will have to wait for the following day to get more credits, or subscribe to Fing Desktop Premium.
Credits cannot be accumulated, i.e. they will reset each day.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
I have sent you a private message as I need more information to investigate. Please reply to my message directly. Thanks
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Thanks,
Chuck
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
I have gotten notification emails of these posts so that email address is working ok. Can you check the spelling?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!