Fing Service Not found - Mac catalina

This discussion was created from comments split from: Fing Service Not Found.

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  • ShuJam
    ShuJam Member, Beta Tester Posts: 9
    Second Anniversary Name Dropper First Comment Photogenic
    Resurrecting this thread again. I had given up on Fing Desktop, but decided to try again when v2.0.0 was released. But still getting teh Fing service not found message, running macOS Catalina 10.15.5, no VPN service running. Did a full uninstall with AppCleaner and then a clean install, and still not connecting.
    ------------------------------
    Fing version: Not detected,
    Fing Agent version: Not detected,
    Account reference: ,
    OS: Not detected,
    Language: en-US,
    Location: Not detected


    Last Agent Logs: 
    ERROR 2020/07/09 21:22:27.907 === fing agent 2.0.0 - www.fing.io ===
    ERROR 2020/07/09 21:22:27.914 === fing agent graceful exit.



    =================== IMPORTANT =======================

    For full analysis, please attach the zip file of log file in path: /Library/Logs/FingAgent/log/

    =================== IMPORTANT =======================

    Last Electron Logs: 
    [2020-07-09 21:22:21.254] [debug] [ENV] App Home:/Applications/Fing.app/Contents/Resources/app.asar - CURRENT DIR: /Applications/Fing.app/Contents/Resources/app.asar/build
    [2020-07-09 21:22:21.256] [debug] [ENV] Load env file from: /Applications/Fing.app/Contents/Resources/fingagent.env
    [2020-07-09 21:22:21.258] [info] Setting Fing to launch at default:  ENABLED
    [2020-07-09 21:22:21.270] [info] 12 ongoing outages
    [2020-07-09 21:22:21.310] [info]  _____ _
    [2020-07-09 21:22:21.310] [info] |  ___(_)_ __   __ _
    [2020-07-09 21:22:21.310] [info] | |_  | | '_ \ / _` |
    [2020-07-09 21:22:21.311] [info] |  _| | | | | | (_| |
    [2020-07-09 21:22:21.311] [info] |_|   |_|_| |_|\__, |
    [2020-07-09 21:22:21.311] [info]                |___/  :: Fing Service :: v2.0.0
    [2020-07-09 21:22:21.311] [info] Service available at: http://localhost:48080
    [2020-07-09 21:22:21.311] [info] Command-line args: /Applications/Fing.app/Contents/MacOS/Fing,-psn_0_20530067
    [2020-07-09 21:22:21.352] [warn] Service Info Not Available! Refresh!
    [2020-07-09 21:22:21.355] [info] Set update channel to latest
    [2020-07-09 21:22:21.355] [info] Set timeout for updates checker: 60000 ms
    [2020-07-09 21:22:21.356] [info] Set interval for updates checker: 86400000 ms
    [2020-07-09 21:22:21.356] [info] Initialize Fing Agent Service
    [2020-07-09 21:22:21.374] [info] Service not found!
    [2020-07-09 21:22:21.374] [info] Install service on MAC
    [2020-07-09 21:22:21.375] [info] Force user to put password on prompt by invalidating sudo timestamp
    [2020-07-09 21:22:23.442] [info] User is about to prompt the password.
    [2020-07-09 21:22:23.442] [info] $> /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot  "/Applications/Fing.app/Contents/Resources/service"
    [2020-07-09 21:22:23.442] [info] $> cat /Library/LaunchDaemons/com.fing.service.plist
    [2020-07-09 21:22:23.442] [info] $> launchctl list com.fing.service.plist
    [2020-07-09 21:22:27.938] [warn] Error: Command failed: /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot  "/Applications/Fing.app/Contents/Resources/service"; cat /Library/LaunchDaemons/com.fing.service.plist; launchctl list com.fing.service.plist
    /Library/LaunchDaemons/com.fing.service.plist: No such file or directory
    /Library/LaunchDaemons/com.fing.service.plist: Service is disabled
    Could not find service "com.fing.service.plist" in domain for system

        at /Applications/Fing.app/Contents/Resources/app.asar/node_modules/sudo-prompt/index.js:390:27
        at FSReqCallback.readFileAfterClose [as oncomplete] (internal/fs/read_file_context.js:54:3)
    [2020-07-09 21:22:27.938] [info] Service Installed (v2.0.0). Create window
    [2020-07-09 21:22:27.944] [info] { openAtLogin: true,
      openAsHidden: true,
      restoreState: false,
      wasOpenedAtLogin: false,
      wasOpenedAsHidden: false }
    [2020-07-09 21:22:28.649] [info] Retrieving GPU Info
    [2020-07-09 21:22:28.656] [info] Retrieving GPU Info
    [2020-07-09 21:22:28.725] [info] Retrieving localized messages for locale: en-US
    [2020-07-09 21:22:28.759] [warn] Service Info Not Available! Refresh!
    [2020-07-09 21:22:28.762] [info] get-agent-version null
    [2020-07-09 21:22:33.010] [info] [Error notification] -  Error: connect ECONNREFUSED 127.0.0.1:48080
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Hi @ShuJam

    Can you share the screenshot of the error? Also, In this case, please follow these steps:  

    • Uninstall Fing desktop by moving Application to Trash 

    • Reboot pc 

    • Download and Install latest Fing Desktop release. 

    Note: Please install Fing desktop under Applications Folder only. 

    If the issue persists, Can you please follow these commands on the terminal and let me know of the result? 

    • Command 1: /usr/bin/pgrep fingagent 

    • Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN 

     
    On running the 2nd command, it will ask for a password and you need to enter the login password of your MacBook 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ShuJam
    ShuJam Member, Beta Tester Posts: 9
    Second Anniversary Name Dropper First Comment Photogenic
    I just did all of the above and I'm still getting the Fing Service not found message after starting the app up.

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Hi @ShuJam
    You have not replied what was the results of the commands so I can guide you. Can you please let me know of the results of these :
    • Command 1: /usr/bin/pgrep fingagent 

    • Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ShuJam
    ShuJam Member, Beta Tester Posts: 9
    Second Anniversary Name Dropper First Comment Photogenic
    Hi @Robin . I tried the commands as well, and still got the same Fing service not found message when starting the app.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    ShuJam said:
    Hi @Robin . I tried the commands as well, and still got the same Fing service not found message when starting the app.
    I need the results of the commands. The commands results will help me to understand the problem. Can you please share the results of the commands as requested?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ShuJam
    ShuJam Member, Beta Tester Posts: 9
    Second Anniversary Name Dropper First Comment Photogenic
    Hi @Robin. There were no results. After entering both commands, and then entering my password when prompted, it just displays the cursor.

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Thanks @ShuJam
    I can see that the Fing agent is not working at all. In this case, please follow these steps:  
    • Uninstall Fing desktop by moving Application to Trash 

    • Reboot pc 

    • Download and Install latest Fing Desktop release. 

    Note: Please install Fing desktop under Applications Folder only. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ShuJam
    ShuJam Member, Beta Tester Posts: 9
    Second Anniversary Name Dropper First Comment Photogenic
    I'm getting the same Fing service not found message. Then tried the same commands in Terminal, and getting no results as before.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Hi @ShuJam
    I have sent you a private message as I need to investigate further for this issue. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Daminoweb
    Daminoweb Member Posts: 3
    First Comment
    Having the same issue with the Mac App. Even after uninstalling and re-installing the app.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Daminoweb said:
    Having the same issue with the Mac App. Even after uninstalling and re-installing the app.
    I have replied to you on another thread. Please check. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!