Fing Service Not found - Mac catalina

System · July 11, 2020

This discussion was created from comments split from: Fing Service Not Found.

ShuJam · July 10, 2020

Resurrecting this thread again. I had given up on Fing Desktop, but decided to try again when v2.0.0 was released. But still getting teh Fing service not found message, running macOS Catalina 10.15.5, no VPN service running. Did a full uninstall with AppCleaner and then a clean install, and still not connecting.
------------------------------
Fing version: Not detected,
Fing Agent version: Not detected,
Account reference: ,
OS: Not detected,
Language: en-US,
Location: Not detected

Last Agent Logs:
ERROR 2020/07/09 21:22:27.907 === fing agent 2.0.0 - www.fing.io ===
ERROR 2020/07/09 21:22:27.914 === fing agent graceful exit.

=================== IMPORTANT =======================

For full analysis, please attach the zip file of log file in path: /Library/Logs/FingAgent/log/

=================== IMPORTANT =======================

Last Electron Logs:
[2020-07-09 21:22:21.254] [debug] [ENV] App Home:/Applications/Fing.app/Contents/Resources/app.asar - CURRENT DIR: /Applications/Fing.app/Contents/Resources/app.asar/build
[2020-07-09 21:22:21.256] [debug] [ENV] Load env file from: /Applications/Fing.app/Contents/Resources/fingagent.env
[2020-07-09 21:22:21.258] [info] Setting Fing to launch at default:  ENABLED
[2020-07-09 21:22:21.270] [info] 12 ongoing outages
[2020-07-09 21:22:21.310] [info]  _____ _
[2020-07-09 21:22:21.310] [info] |  ___(_)_ __   __ _
[2020-07-09 21:22:21.310] [info] | |_  | | '_ \ / _` |
[2020-07-09 21:22:21.311] [info] |  _| | | | | | (_| |
[2020-07-09 21:22:21.311] [info] |_|   |_|_| |_|\__, |
[2020-07-09 21:22:21.311] [info]                |___/  :: Fing Service :: v2.0.0
[2020-07-09 21:22:21.311] [info] Service available at: http://localhost:48080
[2020-07-09 21:22:21.311] [info] Command-line args: /Applications/Fing.app/Contents/MacOS/Fing,-psn_0_20530067
[2020-07-09 21:22:21.352] [warn] Service Info Not Available! Refresh!
[2020-07-09 21:22:21.355] [info] Set update channel to latest
[2020-07-09 21:22:21.355] [info] Set timeout for updates checker: 60000 ms
[2020-07-09 21:22:21.356] [info] Set interval for updates checker: 86400000 ms
[2020-07-09 21:22:21.356] [info] Initialize Fing Agent Service
[2020-07-09 21:22:21.374] [info] Service not found!
[2020-07-09 21:22:21.374] [info] Install service on MAC
[2020-07-09 21:22:21.375] [info] Force user to put password on prompt by invalidating sudo timestamp
[2020-07-09 21:22:23.442] [info] User is about to prompt the password.
[2020-07-09 21:22:23.442] [info] $> /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot  "/Applications/Fing.app/Contents/Resources/service"
[2020-07-09 21:22:23.442] [info] $> cat /Library/LaunchDaemons/com.fing.service.plist
[2020-07-09 21:22:23.442] [info] $> launchctl list com.fing.service.plist
[2020-07-09 21:22:27.938] [warn] Error: Command failed: /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot  "/Applications/Fing.app/Contents/Resources/service"; cat /Library/LaunchDaemons/com.fing.service.plist; launchctl list com.fing.service.plist
/Library/LaunchDaemons/com.fing.service.plist: No such file or directory
/Library/LaunchDaemons/com.fing.service.plist: Service is disabled
Could not find service "com.fing.service.plist" in domain for system

    at /Applications/Fing.app/Contents/Resources/app.asar/node_modules/sudo-prompt/index.js:390:27
    at FSReqCallback.readFileAfterClose [as oncomplete] (internal/fs/read_file_context.js:54:3)
[2020-07-09 21:22:27.938] [info] Service Installed (v2.0.0). Create window
[2020-07-09 21:22:27.944] [info] { openAtLogin: true,
  openAsHidden: true,
  restoreState: false,
  wasOpenedAtLogin: false,
  wasOpenedAsHidden: false }
[2020-07-09 21:22:28.649] [info] Retrieving GPU Info
[2020-07-09 21:22:28.656] [info] Retrieving GPU Info
[2020-07-09 21:22:28.725] [info] Retrieving localized messages for locale: en-US
[2020-07-09 21:22:28.759] [warn] Service Info Not Available! Refresh!
[2020-07-09 21:22:28.762] [info] get-agent-version null
[2020-07-09 21:22:33.010] [info] [Error notification] -  Error: connect ECONNREFUSED 127.0.0.1:48080

Robin_Ex_Fing · July 11, 2020

Hi @ShuJam

Can you share the screenshot of the error? Also, In this case, please follow these steps:

Uninstall Fing desktop by moving Application to Trash
Reboot pc
Download and Install latest Fing Desktop release.

Note: Please install Fing desktop under Applications Folder only.

If the issue persists, Can you please follow these commands on the terminal and let me know of the result?

Command 1: /usr/bin/pgrep fingagent
Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN

On running the 2nd command, it will ask for a password and you need to enter the login password of your MacBook

ShuJam · July 11, 2020

I just did all of the above and I'm still getting the Fing Service not found message after starting the app up.

Image: https://us.v-cdn.net/6031733/uploads/editor/79/mgoqcl8vba2e.png

Robin_Ex_Fing · July 13, 2020

Hi @ShuJam
You have not replied what was the results of the commands so I can guide you. Can you please let me know of the results of these :

Command 1: /usr/bin/pgrep fingagent
Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN

ShuJam · July 13, 2020

Hi @Robin . I tried the commands as well, and still got the same Fing service not found message when starting the app.

Robin_Ex_Fing · July 13, 2020

ShuJam said:

Hi @Robin . I tried the commands as well, and still got the same Fing service not found message when starting the app.

I need the results of the commands. The commands results will help me to understand the problem. Can you please share the results of the commands as requested?

ShuJam · July 13, 2020

Hi @Robin. There were no results. After entering both commands, and then entering my password when prompted, it just displays the cursor.

Robin_Ex_Fing · July 13, 2020

Thanks @ShuJam
I can see that the Fing agent is not working at all. In this case, please follow these steps:

Uninstall Fing desktop by moving Application to Trash
Reboot pc
Download and Install latest Fing Desktop release.

Note: Please install Fing desktop under Applications Folder only.

ShuJam · July 15, 2020

I'm getting the same Fing service not found message. Then tried the same commands in Terminal, and getting no results as before.

Robin_Ex_Fing · July 16, 2020

Hi @ShuJam
I have sent you a private message as I need to investigate further for this issue. Please reply to my message directly. Thanks

Daminoweb · July 26, 2020

Having the same issue with the Mac App. Even after uninstalling and re-installing the app.

Robin_Ex_Fing · July 27, 2020

Daminoweb said:

Having the same issue with the Mac App. Even after uninstalling and re-installing the app.

I have replied to you on another thread. Please check. Thanks

bags_lights · September 6, 2022

@Robin_Ex_Fing Can you please share your findings in this matter??? I know you are taking care of the OP's problem via PM's but I know a lot of people, including myself, would be interested seeing this problem being troubleshot publicly, as Fing has not provided a solution to this issue other than the typical "Have you tried rebooting your computer yet, sir?". I'm having this issue on 3 systems of mine and I've run into a dead end in troubleshooting it. Any help here would be greatly appreciated!!! I've been fighting this battle intermittently for about 2 years! Thank You!

Karl_From_Fing · September 20, 2022

Hey @bags_lights
The situation can differ from person to person and we need to take it off community and troubleshoot directly with an affected user. That being said, I have created a support ticket for you and ask you to respond via email at your earliest convenience.

Rocker_Roller_318 · October 3, 2022

Hi @Robin_Ex_Fing

Installed from the link that was emailed to me from the iOS app. Got the same “Fing service not found”.

Uninstalled, restart, download from your link above.

Ran the commands you requested.

Results are:

Davids-MBP:~ davidh$ /usr/bin/pgrep fingagent

Davids-MBP:~ davidh$ sudo lsof -nP -iTCP:48080 -sTCP:LISTEN

Password:

Davids-MBP:~ davidh$

Could you please advise me?

Thank you in advance,
DH

Rocker_Roller_318 · October 3, 2022

Conqueeftador said:

Hi @Robin_Ex_Fing

Installed from the link that was emailed to me from the iOS app. Got the same “Fing service not found”.

Uninstalled, restart, download from your link above.

Ran the commands you requested.
Results are:
Davids-MBP:~ davidh$ /usr/bin/pgrep fingagent
Davids-MBP:~ davidh$ sudo lsof -nP -iTCP:48080 -sTCP:LISTEN
Password:Davids-MBP:~ davidh$

Could you please advise me?

Thank you in advance,
DH

Update: Here is whats happening according to console.

Davids-MBP ~ % /Applications/Fing.app/Contents/MacOS/Fing ; exit;11:54:45.158 › [ENV] App Home:/Applications/Fing.app/Contents/Resources/app.asar - CURRENT DIR: /Applications/Fing.app/Contents/Resources/app.asar/build11:54:45.187 › [ENV] Load env file from: /Applications/Fing.app/Contents/Resources/fingagent.env11:54:45.191 › Setting Fing to launch at default: ENABLED11:54:45.220 › 12 ongoing outages11:54:45.502 › no opened at login11:54:45.503 › System is running by 21295secStarts perfectly11:54:45.504 › _____ _11:54:45.505 › | ___(_)_ __ __ _11:54:45.505 › | |_ | | '_ \ / _` |11:54:45.506 › | _| | | | | | (_| |11:54:45.506 › |_| |_|_| |_|\__, |11:54:45.506 › |___/ :: Fing App :: v3.0.211:54:45.507 › Service available at: http://localhost:4808011:54:45.507 › Command-line args: /Applications/Fing.app/Contents/MacOS/Fing11:54:45.734 › Setting Fing to auto-download new releases: ENABLED11:54:45.735 › Service Info Not Available! Refresh!11:54:45.744 › Sending request to http://localhost:48080/getFingagentinfo11:54:45.748 › Set update channel to latest11:54:45.751 › Set timeout for updates checker: 60000 ms11:54:45.752 › Set interval for updates checker: 86400000 ms11:54:45.760 › Initialize Fing Agent Service

Then goes haywire
11:54:45.760 › Sending request to http://localhost:48080/getFingagentinfo11:54:45.852 › RequestError: Error: connect ECONNREFUSED 127.0.0.1:48080 at new RequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:185:22) at Request.emit (events.js:315:20) at Request.onRequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:877:8) at ClientRequest.emit (events.js:315:20) at Socket.socketErrorListener (_http_client.js:469:9) at Socket.emit (events.js:315:20) at emitErrorNT (internal/streams/destroy.js:106:8)11:54:45.854 › Service not found!11:54:45.855 › RequestError: Error: connect ECONNREFUSED 127.0.0.1:48080 at new RequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:185:22) at Request.emit (events.js:315:20) at Request.onRequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:877:8) at ClientRequest.emit (events.js:315:20) at Socket.socketErrorListener (_http_client.js:469:9) at Socket.emit (events.js:315:20) at emitErrorNT (internal/streams/destroy.js:106:8)
Seems to right itself.
11:54:45.855 › Install service on MAC11:54:45.863 › Force user to put password on prompt by invalidating sudo timestamp2022-10-03 11:54:46.125 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> <NSPanel: 0x7ffb4fe038f0> <NSThemeFrame: 0x7ffb4fb23400> <_NSViewBackingLayer: 0x7ffb4d84ae80>11:54:48.300 › User is about to prompt the password.11:54:48.301 › $> /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot "/Applications/Fing.app/Contents/Resources/service"11:54:48.301 › $> cat /Library/LaunchDaemons/com.fing.service.plist

Haywaire again with the errors

11:54:48.301 › $> launchctl list com.fing.service.plist11:55:01.166 › Error: Command failed: /Applications/Fing.app/Contents/Resources/service/fing --installservice com.fing.service.plist --agentroot "/Applications/Fing.app/Contents/Resources/service"; cat /Library/LaunchDaemons/com.fing.service.plist; launchctl list com.fing.service.plist/Library/LaunchDaemons/com.fing.service.plist: Service is disabledCould not find service "com.fing.service.plist" in domain for systemCant find the service in the prescribed location
at /Applications/Fing.app/Contents/Resources/app.asar/node_modules/sudo-prompt/index.js:390:27 at FSReqCallback.readFileAfterClose [as oncomplete] (internal/fs/read_file_context.js:63:3)

Service installed??????
11:55:01.168 › Service Installed (v3.0.2). Create window11:55:01.174 › { openAtLogin: true, openAsHidden: true, restoreState: false, wasOpenedAtLogin: false, wasOpenedAsHidden: false}11:55:01.255 › Started Main Window w/ url: file:///Applications/Fing.app/Contents/Resources/app.asar/build/index.htmlINIT GAcurrent clientId 5594d382-32b7-4c85-9f3f-eb4dcb218cc5current user agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Fing/3.0.2 Chrome/91.0.4472.164 Electron/13.4.0 Safari/537.36[FingGA_Init11:55:01.256 › Init remote settings service11:55:01.257 › [RemoteSettingsService] - Update all settings from cdn11:55:01.261 › fing:iam-service Initializing IAM Service(node:16116) UnhandledPromiseRejectionWarning: undefined(Use `Fing --trace-warnings ...` to show where the warning was created)(node:16116) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)(node:16116) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.2022-10-03 11:55:01.299 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> <ElectronNSWindow: 0x7ffb4fae49f0> <NativeWidgetMacNSWindowTitledFrame: 0x7ffb4fb76fd0> <_NSViewBackingLayer: 0x7ffb4ad3cf00>11:55:01.629 › fing:iam-service Remote definitions downloaded11:55:01.914 › Promotion Engine - Clear All11:55:01.914 › Promotion Engine - Active Jobs: 011:55:01.915 › Current App version is 3.0.211:55:01.915 › User Account Type is , checking against FREESurvey Engine - Clear AllSurvey Engine - Active Jobs: 0[SurveySchedule] - SURVEY ID : first-month-inJob created: Wed Nov 02 2022 00:04:55 GMT-0800 (Alaska Daylight Time) , country code: US11:55:02.501 › get-local-url called -> http://localhost:4808011:55:02.502 › get-remote-url called -> https://app.fing.com11:55:02.696 › Retrieving GPU Info11:55:02.970 › Retrieving localized messages for locale: en-US11:55:02.982 › Retrieving localized messages for locale: it-IT11:55:03.028 › Retrieving localized messages for locale: es-ES11:55:03.064 › Service Info Not Available! Refresh!

Again
11:55:03.065 › Sending request to http://localhost:48080/getFingagentinfo11:55:03.067 › RequestError: Error: connect ECONNREFUSED 127.0.0.1:48080 at new RequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:185:22) at Request.emit (events.js:315:20) at Request.onRequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:877:8) at ClientRequest.emit (events.js:315:20) at Socket.socketErrorListener (_http_client.js:469:9) at Socket.emit (events.js:315:20) at emitErrorNT (internal/streams/destroy.js:106:8)11:55:03.067 › get-agent-version null11:55:13.248 › error fs sync Error: ENOENT: no such file or directory, open '/Users/davidhylan/Library/Logs/Fing/log.log' at Object.openSync (fs.js:476:3) at Object.func [as openSync] (electron/js2c/asar_bundle.js:5:1846) at Object.readFileSync (fs.js:377:35) at Object.e.readFileSync (electron/js2c/asar_bundle.js:5:8872) at IpcMainImpl.<anonymous> (/Applications/Fing.app/Contents/Resources/app.asar/build/IpcMainService.js:118:29) at IpcMainImpl.emit (events.js:315:20) at Object.<anonymous> (electron/js2c/browser_init.js:161:10122) at Object.emit (events.js:315:20)2022-10-03 11:55:22.771 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> (null) (null) (null)2022-10-03 11:55:22.773 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> (null) (null) (null)2022-10-03 11:55:22.773 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> (null) (null) (null)2022-10-03 11:55:24.475 Fing[16116:581416] ASB: LNW <AtomApplication: 0x7ffb4ad2c820> (null) (null) (null)11:55:26.304 › get-local-url called -> http://localhost:4808011:55:26.305 › get-remote-url called -> https://app.fing.com11:55:26.467 › Retrieving GPU Info11:55:26.788 › Retrieving localized messages for locale: en-US11:55:26.798 › Retrieving localized messages for locale: it-IT11:55:26.805 › Retrieving localized messages for locale: es-ES11:55:26.832 › Service Info Not Available! Refresh!

Again11:55:26.833 › Sending request to http://localhost:48080/getFingagentinfo11:55:26.835 › RequestError: Error: connect ECONNREFUSED 127.0.0.1:48080 at new RequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:185:22) at Request.emit (events.js:315:20) at Request.onRequestError (/Applications/Fing.app/Contents/Resources/app.asar/node_modules/request/request.js:877:8) at ClientRequest.emit (events.js:315:20) at Socket.socketErrorListener (_http_client.js:469:9) at Socket.emit (events.js:315:20) at emitErrorNT (internal/streams/destroy.js:106:8)11:55:26.835 › get-agent-version null11:55:36.983 › error fs sync Error: ENOENT: no such file or directory, open '/Users/davidhylan/Library/Logs/Fing/log.log' at Object.openSync (fs.js:476:3) at Object.func [as openSync] (electron/js2c/asar_bundle.js:5:1846) at Object.readFileSync (fs.js:377:35) at Object.e.readFileSync (electron/js2c/asar_bundle.js:5:8872) at IpcMainImpl.<anonymous> (/Applications/Fing.app/Contents/Resources/app.asar/build/IpcMainService.js:118:29) at IpcMainImpl.emit (events.js:315:20) at Object.<anonymous> (electron/js2c/browser_init.js:161:10122) at Object.emit (events.js:315:20)11:55:45.751 › Checking for update11:55:46.037 › Event Fired: checking-for-update..11:55:47.210 › Update for version 3.0.2 is not available (latest version: 3.0.2, downgrade is allowed).11:55:47.211 › Event Fired: update-not-available11:55:47.212 › checkForUpdatesAndNotify called, downloadPromise is null<br><br><br>Fired.. The end.

Michal_From_Fing · October 4, 2022

Hi @Conqueeftador
I've created a support ticket in relation to your issue.

Rocker_Roller_318 · October 5, 2022

Michal_From_Fing said:

Hi @Conqueeftador
I've created a support ticket in relation to your issue.

Thank you @Michal_From_Fing

Rocker_Roller_318 · October 13, 2022

https://community.fing.com/discussion/comment/34019#Comment_34019

Will this every work?

David_E_Parker · February 23, 2023

I've the same issues. It doesn't ever ask for the password, so I'm assuming it doesn't request access. It would be nice if it were set up with the installer or some other way of manually giving sudo permission before running.

Fing Service Not found - Mac catalina

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