Help connecting new fingbox to network

Ads
Ads Member Posts: 6
Name Dropper Photogenic First Comment
I have used the original kickstarter FingBox since they came out and really like it. After a recent power outage, I was unable to get the FingBox reconnected to my network. I tried several Factory Resets, the FingBox turned green, but wouldn't connect.
Thinking the FingBox had died, I purchased a new one. On power, it did not turn green, instead it was orange. After reading several threads here, I did a reset (holding the reset button while powering up) and eventually the FingBox turned green (it was actually a very light whitish-green). Clicking the iOS Fing app 'Add Fingbox' button resulted in 'Fingbox not found'. I've now tried this several times, and used many of the suggestions in this forum. If I scan devices, the FingBox shows up and I can ping it, just won't connect.
Yes, the FingBox is connected to the WiFi router that I use, all firewalls are turned off. UPnP is also turned off, and I'm using WPA2 personal.
What am I doing wrong? Is it a defective FingBox? Should I return it? Maybe my kickstarter fingbox isn't broker after all?

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,666
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    @Ads, have you tried using different Ethernet cables while troubleshooting?
    Thats Daphnee, she's a good dog...
  • Ads
    Ads Member Posts: 6
    Name Dropper Photogenic First Comment
    I've tried several Ethernet cables, two different power sources other that the included AC adapter. All result in the same 'FingBox not found'. Issue.  FYI - I'm using the Uqiuity 'Unifi' line of APs with a Secuity Gateway. 
    I've just about given up and returning it. 
  • Marc
    Marc Moderator, Beta Tester Posts: 2,666
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    Don’t give up yet. Let’s get the community and Fing in to see if they have some ideas.

    @Robin , @kltaylor , @Pixelpopper, @rooted ... can any of you folks guide @Ads ?

    Thats Daphnee, she's a good dog...
  • [Deleted User]
    [Deleted User] Posts: 0
    100 Comments 25 Likes First Anniversary Member of the Month
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    Hi @Ads my first questions, where and how is your access point connected? i.e. hardwired directly to your router (the preferred option) or via an access point or network switch? You also mention a security gateway, have you tried removing that from the network completely (not just disabled). If you haven’t already done it I would also recommend hard resets of router, APs any other connected network devices as well.  I realise everything worked prior to the power outage so all network devices connected at the time of the outage are potentially the source of the problem. The Fingbox setup might be be a symptom and not he cause.
  • Ads
    Ads Member Posts: 6
    Name Dropper Photogenic First Comment
    edited July 7, 2020 #6
    Thanks for the reply.  Yes, everything has been rebooted/power cycled (probably several times). The FingBox is connected to the main switch, which is where the two APs are connected (one at each end of the house using mesh capabilities). 
    I've turned off all security functions in the gateway, but I'm not sure I can remove it without a major reconfiguration of the modem, as it's input is PPPoE but I can give it a try. 
    Interestingly, I can see and ping the FingBox through Ethernet. How does the 'add FingBox' work: through wired connection or wireless?

    configuration:
    DSL In --> DSL Modem --> Security Gateway --> Main PoE Switch. --> 32 port Switch
                                                                                  | - AP 1                | - all other wired devices
                                                                                  | - AP2.                | - 16 port Switch for audio center
                                                                                  | - FingBox


  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    admin
    Thanks All for the support.
    @Ads
    I have sent you a private message to address your query as I would require further information from you to isolate the issue and guide you. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Integrity45
    Integrity45 Member Posts: 3
    Name Dropper First Comment Photogenic
    Hi there. Can you let me know if you got this sorted, as I am experiencing a similar issue and so keen to know the resolution. Thanks in advance.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    admin
    Hi there. Can you let me know if you got this sorted, as I am experiencing a similar issue and so keen to know the resolution. Thanks in advance.
    Are you setting Fingbox for the first time? Can you please DM me your MAC address of Fingbox? 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Integrity45
    Integrity45 Member Posts: 3
    Name Dropper First Comment Photogenic
    Thanks. Have sent a DM