Fing Desktop display is off the screen

Garwiel
Garwiel Member, Beta Tester Posts: 4
Name Dropper First Comment Photogenic
I have a portable computer with an internal 17" FullHD display and an external 4k display.
Fing Desktop shows nicely at the bottom right of my 4k display.
When disconnecting my 4k display, Fing Desktop simply goes out of sight on the internal display.
1. How can I recover the display of Fing Desktop ?
2. Can't this be handled by Fing Desktop itself ?
Best regards,
Gabriel
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Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,112
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    Hi @Garwiel
    Can you try to quit/close the Fing Desktop and then open it again to see if the screen goes back to normal?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Garwiel
    Garwiel Member, Beta Tester Posts: 4
    Name Dropper First Comment Photogenic
    Hi @Robin
    I tried before asking :-).
    I even tried to move the desktop back and forth between a non-existing screen and the internal display of my laptop.
    It does not change anything. Fing is somewhere off screen.
    By the way, there are lots of programs who behave like this. Even worse, some programs remember they were on an external screen and continue to display on a "ghost" external screen when the external display is removed.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,112
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    Hi @Garwiel
    It seems like the dual monitor configuration issue rather than Fing desktop issue. can you please contact the manufacturer of your external display to seek advice. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Garwiel
    Garwiel Member, Beta Tester Posts: 4
    Name Dropper First Comment Photogenic
    Hi @Robin
    Please read my question !
    THIS IS DEFINITELY NOT A DUAL MONITOR CONFIGURATION. I ONLY HAVE ONE MONITOR ACTIVE AT ANY TIME.
    And you will have to answer following question : why do I have to contact the manufacturer of my external monitor to seek advice when my problem only occurs when the external monitor is disconnected !
    I suppose you will now tell me to contact the manufacturer of my laptop. Thanks for the advice !
    I already had this kind of problem with programs who are known to act this way on dual monitor configuration losing one monitor but Fing is the only program I know who behaves this way in switching from a 4K monitor to a Full HD monitor.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,112
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    Hi @Garwiel
    I apologise if my answer does not feel satisfactory. I tried to recreate the same thing on my monitors with using Fing desktop on both MacBook and Windows device and I did not face the problem. As soon as I took the HDMI cable out of the monitor, the Fing desktop returned to the device screen. I am sorry but if you can let me know of the steps, you followed then I can try to recreate the issue.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Garwiel
    Garwiel Member, Beta Tester Posts: 4
    Name Dropper First Comment Photogenic
    Hello @Robin,

    Three things! Thank you for reading me through.
    1. First of all, I would like to apologize for my aggressive tone. After more than 35 years of IT customer support, I have to admit that I find it difficult to stand the IT support practiced by large companies who sometimes take their users for fools and where operators are satisfied with standard answers extracted from a list of answers. Users are not fools and not all users are "ordinary" users.
    2. When I read your answer, something suddenly became clear to me, something I had forgotten!
      The problem didn't appear when I unplugged the external monitor from my PC, it appeared when I unplugged the docking station to which my external monitor was connected.
      This may make all the difference!
      Because in fact you don't just change the screen, you also change the graphics card.
      My configuration consists of an HP Probook 470 G5 laptop equipped with a Nvidia GeForce 930MX graphics chip and an Intel UHD Graphics 620 chip. When I add the docking station, my configuration is enriched with a graphics card called "HP USB-C Universal Dock" articulated around a "DisplayLink Display Adapter" chip.
    3. Another point that I tested and where I would like to make sure of what you tested :
      First, I unplugged my docking station (and my 4k external display) when the Fing window was open in the bottom right corner of my external display. Everything went perfectly well: the Fing window was still open in the bottom right corner of my laptop's FullHD display.
      After that, I unplugged my docking station with the Fing program minimized in the notification area of the taskbar. Nothing happened as desired: when I asked for the Fing window to open, the program name appeared in the taskbar next to the other open programs (Outlook, Word, Chrome, ...) but the Fing window was nowhere to see. It must have been somewhere outside the FullHD screen of my laptop.
    Hope this help to solve this annoying little problem.
    Thanks for your help.
    Gabriel




  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,112
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    admin
    Thanks @Garwiel
    I will forward this to our developers for review and hopefully we can conclude some solution for this. Thanks again.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!