FIng box has solid green light..

BWS001
BWS001 Member Posts: 4
First Comment Photogenic
I deactivated it and then changed the router IP and DHCP setting (I changed jobs and the VPN at the new job didn't like my subnet so I changed it..  

First the fingbox was a single white lite... so I did the reset procedure... now it's sold green.... nothing flashing.. I can see it on the app but it's not doing anything that it's supposed to do ..

I can't add it from the app says it can't find it..

looking for some answers..

Best Answer

Answers

  • BWS001
    BWS001 Member Posts: 4
    First Comment Photogenic

    It came back online and allowed me to add it a couple hours later.

  • BWS001
    BWS001 Member Posts: 4
    First Comment Photogenic
    Spoke too soon.... came into the office the fing had no lights and the network has but going in spurts.. removed the fing and all of a sudden the problems are gone.. 
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,766
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    admin
    Hi @BWS001

    As we have investigated the reason for Fingbox going Offline, there are two reasons:  

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP. 

     

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to. 

     

    I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.  

    I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not. 


    If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App. 
     

    To do this: 


    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon in the bottom-right corner 

    • Choose 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

     
     Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes. 

     
     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • BWS001
    BWS001 Member Posts: 4
    First Comment Photogenic
    I will look at it tonight..   
    I replaced the cable a while back when it told me it couldn't operate at speed and it was fine... it was giving me the same message this morning (wasn't last night).. and I don't understand cables that are sitting there don't just wear out..  I will replace it again.. and I will check the max network size.. 

    FYI assigning a manual IP is easy when you have 2 or 3 items and they are accessible and have monitors/keyboards. When they are headless; when only 30 of your 50 devices use DHCP a little worse and when you change subnets (in my case from 192.168.50.0/24 to 192.168.1.0/24) and many of your unix devices are using IP's verses hostname/DNS or router based names it turns into a 2 hour ordeal as you need to change your fstab or fsauto files and your windows share scripts (at least that is mostly centralised) 

    Could I do it better? probably.. Do I have the time/knowhow NO!

    Have the best day you can!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,766
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    admin
    Thanks for the message. In your case, please assign a static IP address to Fingbox only and make sure all ports needed by Fingbox are open and then perform a power cycle of router and Fingbox and check if the issue persists. You need to have ports 80, 443, 4443, 5671 open so the Fingbox can connect to the Fing Software servers. 

    (If you are going to run a speed test, please also have ports 3001, 3002, and 3003 enabled also) 

    • 80 (Internet Speed Test) 

    • 443 (Fing Service and Software Updates) 

    • 3001, 3002, 3003 (Internet Speed Test) 

    • 4443 (Fing Service) 

    • 5671 (Fing Diagnostics) 


    Fingbox makes use of these protocols and ports.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!