After changing Router and ISP, unable to reactivate Fingbox

NooodlezzNooodlezz Member Posts: 3
First Comment Photogenic

I have recently changed ISP and have a new router. I followed instructions to swap Fingbox to the new router. I am now however unable to reactivate my Fingbox. I can connect to it but the LED is pulsing green. Doesn’t show up when I try to “add Fingbox” Under Account/settings. Any one help?

Answers

  • RobinRobin Administrator, Fing Team Posts: 3,785
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @Nooodlezz
    Green led means the Fingbox is ready for activation. To assist with setting up your Fingbox set up, under App Settings, please make the following 2 changes: 

    1. Disable Reverse DNS Lookup 

    2. Change the Maximum network size to match your network size. 

    To do this: 

    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon from the bottom-right corner 

    • Go to 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

     

    These changes should help with the issues in scanning. 

     

    Log-in to your account: 

    Make sure you are signed in to your Fing account. You can check this from the second tab MY NETWORKS. If not, you may create a new account from that tab, and try to discover again the network to enable the Fingbox. Just click “Get A Fing Account” from the MY NETWORKS tab. 

     

    If you are unable to see the Fingbox, then please remove all old network from the Fing App and then run the scan again and then try to find the Fingbox again. 

    To delete the network from the Fing App, please follow these steps:

    • Sign in to Fing App and from the Home tab, click on "All Networks"

    • This will take you through to the All Networks screen which contains a list of all your networks.

    • Swipe left on the Network or long tap on the network and then click on the Delete that appears. This will remove the network you have already configured.


    To delete the network from the web app, please follow the steps:

    1) Sign in to the web app: (https://app.fing.com)

    2) On the Top left corner, click on the 'Fing' icon that will bring up the list of your networks.

    3) Please Click on the Network you want to delete and then on the top right corner, click on the 'Settings' and then you will see a list of options.

    4) Please click on the Delete this Network and then confirm 'Delete'.

    5) Go to Account Settings, then go to 'Account Storage' and then click on 'Synchronize' and then restart the phone.


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • NooodlezzNooodlezz Member Posts: 3
    First Comment Photogenic

    Thank you for your reply. I have tried these steps and I am still unable to reactivate my fingbox.

  • RobinRobin Administrator, Fing Team Posts: 3,785
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Thanks @Nooodlezz
    I have sent you a private message as I will need further information from you to investigate this. Please reply to my mail directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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