Search Devices does not Work since 9.0.3

fgomezafgomeza Member Posts: 4
Name Dropper First Comment Photogenic
Dear Sirs:
Since App version 9.0.3 update (2 weeks ago) the "search devices" does not work, stays hanging. I have a IPhone 7 IOS 13.5.1 its works fine in 9.0.2 version.
best regards

Best Answers

  • RobinRobin Administrator Posts: 3,079
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    admin
    Accepted Answer
    Thanks, @fgomeza

    I would like you to follow these steps and location permissions pop up will appear to be enabled.

    1) Open Fing App and Click on the Fingbox/Network name from the top.

    2) Go to "Network" tab and click on "Edit" near the MAP icon

    3) Clear out the Network information such as Address etc.

    4) Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon and location permissions will be asked.

    5) Click "Save"

    Please log out of the application and then log in again. After that scan for devices and let me know if it still hangs. Thanks

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • fgomezafgomeza Member Posts: 4
    Name Dropper First Comment Photogenic
    Accepted Answer
    Robin said:
    Thanks, @fgomeza

    I would like you to follow these steps and location permissions pop up will appear to be enabled.

    1) Open Fing App and Click on the Fingbox/Network name from the top.

    2) Go to "Network" tab and click on "Edit" near the MAP icon

    3) Clear out the Network information such as Address etc.

    4) Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon and location permissions will be asked.

    5) Click "Save"

    Please log out of the application and then log in again. After that scan for devices and let me know if it still hangs. Thanks

    I understand it needs Iphone  location "on" to works. Thanks a lot

Answers

  • RobinRobin Administrator Posts: 3,079
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    admin
    Hi @fgomeza
    Do you mean the device scan doesn't work or the filter in which you can search for any device doesn't work? If possible, Can you share the screenshot of the issue?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • fgomezafgomeza Member Posts: 4
    Name Dropper First Comment Photogenic

    Device Scan does not work its hang


  • RobinRobin Administrator Posts: 3,079
    2500 Comments 100 Answers 250 Likes 100 Awesomes
    admin
    Hi @fgomeza

    I would like you to make sure that you have enabled all permissions required for the Fing app to operate. Please go to phone settings and set location permissions so Fing App is able to read the SSID correctly. And also, please make sure that other required permissions for Fing app are enabled as well and then open Fing App and run a scan to see the changes.


    With new Android and Apple O.S versions, the location permissions are mandatory for the Fing App to operate and identify all the devices on the network. If you have not enabled the location permissions then every time you scan the network then Fing App will not be able to display the access point name and the device customizations will be lost and revert to the default value(Generic).

    If you are using an Apple device to run Fing App, please go to Phone settings, and then enable the 'Recognise Device' option to view all information.

    And, if you are unable to see the location permissions for the Fing App under phone settings then, I would like you to follow these steps and location permissions pop up will appear to be enabled.


    1) Open Fing App and Click on the Fingbox/Network name from the top.

    2) Go to "Network" tab and click on "Edit" near the MAP icon

    3) Clear out the Network information such as Address etc.

    4) Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon and location permissions will be asked.

    5) Click "Save"

    Please log out of the application and then log in again.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • fgomezafgomeza Member Posts: 4
    Name Dropper First Comment Photogenic

    It looks like This

    i not Have any network Name from the top of App


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