Network not recognizing Fingbox despite green light?

jport_95jport_95 Member Posts: 1
Sorry, I'm new to this community forum and still learning to navigate around to find information.  I've been using the Fing app for the past month and have had no issues with network connectivity, scanning, and anything else related to the app.  I  just purchased the Fingbox and can't get my network to find the device for some reason.  I live in an apartment complex with internet service provided, this includes an access point and login information that can't be changed after initially logging in (password, for example)  This access point has one ethernet cable plugged in and the network wall jack underneath for wired access.  The one other port is for the power to the AP.  I've plugged the Fingbox ethernet cable into both the AP and/or the wall jack.  I get a green light when plugged into the AP but it is not 'discoverable' on my network. 
 I've had the Fing app installed on my phone for a couple of months now and have had no problem with accessing my network (scanning, etc.).  
I'm assuming it's a certain network setting that I can change that would fix this but just can't figure it out.  
Would the access point be restricting the Fingbox connection in some way?
Thank you for the help!

Best Answer

  • CiaranCiaran Administrator Posts: 874
    500 Comments 100 Awesomes 25 Answers 100 Likes
    Accepted Answer
    Thanks @jport_95, we will need to get a few more details off of you to troubleshoot the issue further (e.g. account info, MAC address etc.) Hence we have privately messaged you. We will post the outcome here once resolved (excluding personal info of course), for any other users with a similar issue. Thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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