new Fingbox in evolving network

CraigNewmarkCraigNewmark Member Posts: 6
First Comment Photogenic
I'm connected to my ISP via their cable modem/router, generally works.
Now using a firewall box, which connects to an old Google WiFi mesh network.
The new firewall directly connects to two wifi APs from the same manufacturer.
Fing app couldn't find the box when connected directly to the cable modem/router, nor when connected directly to the firewall.
Box connected directly to the principal Google WiFi AP, and the Fing app can find it, but only devices using its SSID.  
1. how can the box or app see devices either connected directly via cables, or on a new SSID?
2. should I be able to connect the box directly to the cable modem/router or the new firewall?
3. how do I identify devices from the long hex numbers that the app shows?

Thanks!

Answers

  • cryptoknightcryptoknight Member Posts: 9
    First Answer 5 Likes Name Dropper First Comment
    In the abstract, this feels like one way to read some of your message: "The Fing app usually works fine. Now, I've added a new hardware firewall to my local network, and the Fing app doesn't see the new firewall box. Why is that?"

    (I realize there's more to your questions, but if that abstract summary above is a match, I suspect the answer is in your question: the firewall is being a firewall.)

    I've attempted some answers; looking forward to better understanding your issues.
    1. Apologies, could you try asking this differently, or explaining a little more?  When you say "box or app" I can tell that you mean "Fingbox or Fing app."  And so, you're asking, "How can the Fingbox or the Fing app see devices..." (but that's where I get lost.  Not enough coffee today, probably :smile: )

    2. Try the Fing Support page for Fingbox firewall compatibility[^1].

    3. I'm pretty sure you mean the MAC addresses. Example: 00:00:0A:BB:28:FC. One of the more popular sites for MAC Address lookups is Arul John's website[^2], but you can find plenty with a basic internet search for "mac address lookup."

    Ref. Links
    [1]: https://help.fing.com/knowledge-base/firewall-compatibility/
    [2]: https://aruljohn.com/mac.pl
    That's the good thing about opinions... they don't have to be backed up with facts.
    Robin
  • CraigNewmarkCraigNewmark Member Posts: 6
    First Comment Photogenic
    thanks, really appreciated, but the abstract isn't it, the description is just what I mean.
    not MAC addresses, seriously, they're long hex numbers. MAC would be better.
    Is there some way to contact the Fing people for help?
    Seriously, appreciated!
  • RobinRobin Administrator Posts: 2,386
    100 Answers 1000 Comments 250 Likes 25 Agrees
    admin
    Hi @CraigNewmark
    The long hex number are MAC addresses and it may be that you are getting generic devices on your list. Generic devices are those devices for which Fingwas not able to identify the vendor and what kind of device it is. If there is any device in your house which is using any kind of internet(Wifi) then Fing App can show you all devices connected on your network. You can use this external link to know about the vendor of the device: https://aruljohn.com/mac/F45EAB 

    The Fing App discovery will identify devices on a best effort basis, based on the information made available by the device, e.g. the MAC address. There are numerous reasons why thedevice might not be recognized correctly e.g. 

     
     

    - The DHCP server is not refreshing when speaking to your Fingbox. 

    - Limited information being offered by specific devices. 

     

    I would advise inserting as many details that you can about the device to help improve the engine for all Fing users. 

    This will assist with improved device identification in the future.  

    Also, I would like you to make sure all devices are connected to your network on which the FingApp is currently connected to. If you are connected to the 5ghz network and Fing is connected to the 2.4ghz network even though they all have the same name, you might not see the devices connected under the Device tab. And, if the router has multiple network interface which provides multiple frequencies(2.4Ghz and 5Ghz), and the devices are able to connect to multiple access points then you will see multiple names but only one will be active at a time and others will be greyed out. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CraigNewmarkCraigNewmark Member Posts: 6
    First Comment Photogenic
    Robin, thanks!
    The lookup tool, though, doesn't work, even got a 404 at one point.
    Please note my question about where I can attach the Fingbox.  I get results when I directly connect it to my Google wifi main AP, but so far, nothing when connected directly to the firewall or the cable modem/router.
    New: can the app support multiple homes?
    All appreciated, thanks!
  • RobinRobin Administrator Posts: 2,386
    100 Answers 1000 Comments 250 Likes 25 Agrees
    admin
    Thanks @CraigNewmark
    The Fingbox should always be connected to the access point which provides the Wifi and where the most of the devices connected. The Fingbox is designed for the average home network. It can manage/control one LAN or VLAN and one 2.4 GHz /5 GHz Wi-Fi network with the same SSID. You will need to pick one of your SSID to monitor/control via the Fingbox. 
    You will have to choose the network you want to monitor/control to put the Fingbox and use the Fing App to access the Fingbox. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CraigNewmarkCraigNewmark Member Posts: 6
    First Comment Photogenic

    Understood, and, I did that, sync didn't work. Thanks!

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