iOS app shows duplicate notifications for each event detected by my Fingbox

timcnicholls

I always get two notifications from the app whenever my Fingbox e.g. detects a new device joining my network or a known device arrives or departs. Is this a known problem? Does anyone else experience it?
I'm using Fing app v 8.3.1 on iPhone 7 running iOS 12.4 , with a Fingbox v 1.14.5

kltaylor

timcnicholls said:

I always get two notifications from the app whenever my Fingbox e.g. detects a new device joining my network or a known device arrives or departs. Is this a known problem? Does anyone else experience it?
I'm using Fing app v 8.3.1 on iPhone 7 running iOS 12.4 , with a Fingbox v 1.14.5

I'm not an iOS person, but I will do my best to help out as much as I can.

For starters, have you tried uninstalling and reinstalling the app again to see if that makes a change?

How are your notifications set up?

Could there be a redundant notification between Fingbox and Fing App that has been configured?  Do you only receive two notifications when you're mobile device is connected to your LAN?

timcnicholls

kltaylor said:
I'm not an iOS person, but I will do my best to help out as much as I can.

For starters, have you tried uninstalling and reinstalling the app again to see if that makes a change?

How are your notifications set up?

Could there be a redundant notification between Fingbox and Fing App that has been configured?  Do you only receive two notifications when you're mobile device is connected to your LAN?

Thanks for the suggestions @kltaylor
The notification setup seems to be fairly typical for iOS apps, so I'm not sure qhat other configuration is possible. I always get two notifications for each event, even if I am not currently connected to my LAN. I will try your suggestion of reinstalling the app to see if that fixes it.

VioletChepil

There was an inconsistency detected which our support team corrected. Could you check the progress over the next few days and report back here if everything is solved? Thanks for your help. 
@timcnicholls

kltaylor

timcnicholls said:

kltaylor said:
I'm not an iOS person, but I will do my best to help out as much as I can.

For starters, have you tried uninstalling and reinstalling the app again to see if that makes a change?

How are your notifications set up?

Could there be a redundant notification between Fingbox and Fing App that has been configured?  Do you only receive two notifications when you're mobile device is connected to your LAN?

Thanks for the suggestions @kltaylor
The notification setup seems to be fairly typical for iOS apps, so I'm not sure qhat other configuration is possible. I always get two notifications for each event, even if I am not currently connected to my LAN. I will try your suggestion of reinstalling the app to see if that fixes it.

That's definitely odd, for sure.  Somewhere there has to be a trigger that sends out two notifications.  Maybe @pooh will have some input on this.  I'll look again through the Android app and see what I can see.

timcnicholls

Hi @kltaylor and @VioletChepil
Seems to be working now again OK after an app reinstall. I didn't see any notifications initially (yesterday) but they are working fine today. Thanks for your help!

Pooh

I've not had any duplicate notifications - but then again I don't have too much going on in the Bear household....

kltaylor

timcnicholls said:

Hi @kltaylor and @VioletChepil
Seems to be working now again OK after an app reinstall. I didn't see any notifications initially (yesterday) but they are working fine today. Thanks for your help!

I'm happy that reinstalling the app resolved the issue.

Pooh said:

I've not had any duplicate notifications - but then again I don't have too much going on in the Bear household....

Of course not, living in a tree and surrounded by honey pots!

(EDIT) Wait ... how exactly are you receiving an internet signal in there??

Pooh

kltaylor said:

timcnicholls said:

Hi @kltaylor and @VioletChepil
Seems to be working now again OK after an app reinstall. I didn't see any notifications initially (yesterday) but they are working fine today. Thanks for your help!

I'm happy that reinstalling the app resolved the issue.

Pooh said:

I've not had any duplicate notifications - but then again I don't have too much going on in the Bear household....

Of course not, living in a tree and surrounded by honey pots!

Tiggr complains often about duplicate notifications - I can't think why... 

VioletChepil

Very happy this is solved!