Catalog ISP Technical Support Contact Information & Policies

FerlautoFerlauto White Plains, NYMember Posts: 51
25 Likes 10 Comments First Answer 5 Agrees
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Fing already knows your ISP, why not make it as easy as possible to get support when there is a problem (real or perceived)?
  • Contact information (e.g. Phone numbers, e-mail, chat, website, etc.)
  • Known 1st trouble-shooting steps and have Fing do as much of them as possible (e.g. speed test, router status, connection status of modem to router, WAN connection status (including date and time last known good), etc.
  • Crowd-sourced information of outages in local area
  • Catalog of known policies (e.g. Sending a technician w/o charge, replacing hardware, support for third-party hardware, etc.)

Router manufacturers are already starting to embed many of the basic functions (e.g. speed test, knowing when someone is home or not, etc.)

It's the information and community that is more likely going to give Fing its value because it's vendor-neutral and can maintain a position "above the fray" of other devices.  This is part of what creating a platform is all about.

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  • RobinRobin Administrator Posts: 2,386
    100 Answers 1000 Comments 250 Likes 25 Agrees
    admin
    Hi @Ferlauto
    thanks for the suggestion. This is great idea. I will pass on this to our Dev team for consideration. For all other users who feel this would be beneficial, please click the 'Upvote' button. Thank you.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    Ferlauto
  • FerlautoFerlauto White Plains, NYMember Posts: 51
    25 Likes 10 Comments First Answer 5 Agrees
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    @Robin  - Glad you like the idea.  If you decide to do this, this is something I could easily help you get started with.
    Robin
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