Fingbox goes randomly offline

wello007wello007 Member Posts: 1
Photogenic

My fingbox is going offline for no reason...

the network is up and all the other devices are working fine. There is no power issue.

the Fingbox blinks in red.

this make the box useless... the only way is to h plug the power and replug it

reversemap

Answers

  • Ed2Ed2 Member Posts: 1
    First Comment

    I’m getting the same thing. I do a speed test and it’s clearly connected. Why does it say it is disconnected?

  • reversemapreversemap Member, Beta Tester Posts: 1
    First Comment Photogenic

    Having similar issue. Fing box went offline last night, first time this has happened without actual network failure. Still not online.

  • kochm10kochm10 Member, Beta Tester Posts: 1
    First Comment Photogenic
    Same here. Happens every 2-3 days.
  • RobinRobin Administrator, Fing Team Posts: 3,785
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi All,

    There are two reasons for Fingbox going Offline:


    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.


    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to.

    I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.


    I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.


    If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App. 

    To do this:


    • Open the Fing app and Sign in.

    • Tap on the Avatar icon from the bottom tab

    • Scroll down and Click on 'App Settings'

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.


    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes.


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • DennisshDennissh Member Posts: 7
    First Comment Photogenic

    I realize you said that there are no power issues, but I’ll simply say that I was having the same issue, Fingbox going offline blinking red for no apparent reason, until I replaced the power strip everything was plugged into. Problem stopped.

    Robin
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