Notifications

James20

I have a phone running iOS 13.5 and Fingbox latest firmware version. I am not getting any notifications on my phone when Fingbox has been disconnected or loses connection. 
Does anyone else have this issue?

James20

I have a phone running iOS 13.5 and Fingbox latest firmware version. I am not getting any notifications on my phone when Fingbox has been disconnected or loses connection. 
Does anyone else have this issue?

James20

Admins- please delete this post. 

rooted

I know @Marc is using iOS, are you getting notifications that Fingbox sends out? It's working okay on Android.

@James20 What are your notification settings? Do you have it set as "A message for each event"?

Robin_from_Fing

Thanks @rooted
In addition to rooted, @James20
Are you able to get the notification for any other device going offline? Also, Can you add one more email address to your account and see if you receive any alert or not? To add the email for the alerts being please follow the steps:

1) Sign in to the web app: (https://app.fing.com)

2) On the Top right corner, click on the 'Avatar' that will bring up the list of options.

3) Please Click on 'Settings' and then you will see a list of options.

4) Please add the email address according to your requirement  and then click 'Save Settings'.

James20

I do get an email notification.  However, I don't check the email and it would be easier to get it on my phone.  Many years ago, prior to iOS 13 I was getting notifications on my phone. It was convenient to get a notification when outside the home.  I will try another iOS device prior to 13. 

James20

I did go under my account and change it to "A message for each event" for ISP outage.  Then, I disconnected the Fingbox and waiting for it to go orange and no change.  

Robin_from_Fing

Please check your email if you have received an email alert stating your Fingbox is offline. If you are looking for mobile notifications then it will not work. Currently, You can only receive the email notifications only.

Marc

@Robin , what is the timeout variable for a Fingbox before its reported as unavailable?  I removed power from mine and after almost 15 minutes, its still shows as online...

EDIT:  Mobile app app responded after about 17 minutes...  Web app still shows it online
EDIT 2: Almost a 1/2 hour before the Web app noticed the fingbox was offline...   no email yet
EDIT 3: Email received.  Delay in email does not appear to be from Fing as send time was about the same as the mobile app recognition of the fingbox being down...

In summary...  about 17 minutes till an alert was triggered.  Mobile app received alert and email was triggered and received.  Web App lags behind by almost another 15 minutes.

Robin_from_Fing

@Marc
It all depends on the state change alert time you have set on the Fing app. The reason you are receiving many/delayed alerts for the Users is that you might have changed the state change alert from default value to different values. The usual default value is 20 minutes. Sometimes, when the device is not in use, it may go to sleep mode and then if the state change is set to the lowest value of 1 minute or 2 minutes then It can be recorded as offline or out of range. So, when it returns back from the sleep mode, it will be marked as Online and thus providing you with an alert. If the state change alert value is set to more than 20 minutes, then until that time period is finished, that device will still be marked Online and only after that time period it will be recorded as Offline, thus providing you with an alert.  

 In order to change the alert settings, please click on the device from the device list and then scroll down to State Change Timeout(auto) and set the value to at least 20 minutes. It will resolve your issue. 

Marc

@Robin , from the mobile app, Fingbox was set to auto (5 minutes).  There should not have been a sleep setting in the mix as this was the Fingbox I was tracking, not a device.

James20

@Robin- You said "If you are looking for mobile notifications then it will not work".   Why? 
As I said before, prior to iOS 13, I was able to get mobile notifications on my phone.  Is Fing programmers aware of this *possible* issue?

James20

@Marc- The "timeout" issue goes back many years ago when I asking about it and I was experiencing it as well.   I don't think it has been resolved or has been given the attention it needs. 

Robin_from_Fing

Hi @Marc
I agree with your points and within this week we are releasing a new UI for Android just like Apple with clearing the mix ups so that Fingbox can be operated smoothly. To address your query, I will require further info, can you DM me your MAC address of the Fingbox and I will investigate. Thanks
@James20
I will seek developers advice for your issue if something changed on our end. And I will update you once I have new information.

Marc

Thanks @Robin , will DM the info shortly

hopad

Most everyone here is posting about mobile, I hope this hasn't been addressed. The red notification dot appears on the Fing Icon even when there are no problems. So have to open fing just to find out no problems. Can that be changed?

Robin_from_Fing

hopad said:

Most everyone here is posting about mobile, I hope this hasn't been addressed. The red notification dot appears on the Fing Icon even when there are no problems. So have to open fing just to find out no problems. Can that be changed?

Can you share the screenshot of the red dot?

hopad

Hello @Robyn - unfortunately I temporarily uninstalled Fing Desktop this morning. I am trying to determine what has made my Internet data usage skyrocket from around 600 Gbs per month to !,000 Gbs in 10 days. Thank you for asking.