Health Check code: W402

kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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Has anyone had an issue where, after updating to the latest version of Fing Desktop (Windows OS), on a wireless connection would receive the following (or similar) error:
I've experienced that when I attempt to select 'Context' (reads: what network, Home, Office, Rental, or Public) that it attempts to process the response and scan the network, but then resorts back to the same 'warning' again.
This app was recently updated today to the version 1.4.1.
"There's a fine line between audacity and idiocy."
-Warden Anastasia Luccio, Captain
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Answers

  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Also note that I have two installations of the Windows app on my home/office network, one of a 'Gateway' device to remote into from work, and the other on my personal (locked down) system in the office.  The gateway device is the only place where this is happening.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
  • RobinRobin Administrator Posts: 2,312
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    admin
    Thanks for your post @kltaylor
    Have you tried to set the network context from the Connectivity tab and then check if the warning still appears? When you will scan for devices then you will see on the left side to set the Context for the network. Can you try that and let me know?

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Yes sir, certainly have.  What's weird is that once I attempt to select 'context' it attempts to process it and scan the network, but ultimately returns to that screen with the notification.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
  • RobinRobin Administrator Posts: 2,312
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    admin
    edited May 19
    kltaylor said:
    Yes sir, certainly have.  What's weird is that once I attempt to select 'context' it attempts to process it and scan the network, but ultimately returns to that screen with the notification.
    Thats weird. Can you share the health check report with me so I can investigate better? Also, if possible, Can you try to reboot the windows device and then check? if restarting PC haven't help to resolve this behaviour, these commands may be useful to windows (to launch from Command Prompt as administrator): 

     

    Stop service command: sc stop Fing.Agent 

    Start service command: sc start Fing.Agent 

     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    @Robin I DM'ed you the screenshots and the step process.  I guess I should record the desktop instead of screen capturing, but it is what it is ... =)
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
    Robin
  • ballenballen Member, Beta Tester Posts: 5
    First Comment Photogenic
    I recently changed my router but have the same ip for the router (192.168.1.1). Fing keeps coming up with "provide a context for current network" but won't "stick" when I press the "home" button. 
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Hi @ballen thanks for asking your question.
    I am having the same issue, and have a discussion happening of this very issue located here.
    I'm honestly happy that I'm not the only one that's having the issue.  Check out the other thread, so far with rebooting the device, stopping and restarting the service prove fruitless ... we'll keep at it though and see what we can come up with.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
    Fred2u
  • RobinRobin Administrator Posts: 2,312
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    admin
    Hi @ballen
    I have merged this post with an ongoing same issue. 
    Have you tried to set the network context from the Connectivity tab and then check if the warning still appears? When you will scan for devices then you will see on the left side to set the Context for the network. Can you try that and let me know?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • ballenballen Member, Beta Tester Posts: 5
    First Comment Photogenic
    Every time the context tab comes up, pressing "home" make the screen go away for a second and then the context menu pops up again saying I need to pick a context.
    kltaylor
  • RobinRobin Administrator Posts: 2,312
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    admin
    Thanks @ballen
    Can you send me the log files to me via DM?
    TO SHARE LOG FILES:

    Share the agent log: To access the agent log files:

      1. Click on the Fing Desktop version in the bottom-left hand side of the screen

      2. This will display two folders to open. We will need specific files from each of these folders.

      3. Firstly, click on 'Open App Log Folder'

      4. When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.

      5. Please attach both compressed files to me to investigate.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    To keep everyone updated on this issue, I just recorded an interaction with the Fing app specific to this issue and sent the sharable link directly to Robin.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
  • RobinRobin Administrator Posts: 2,312
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    admin
    Thanks All, 
    I have DM you both privately as I require further information to take it our developers for investigation. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Done and done, my friend.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
    Robin
  • RobinRobin Administrator Posts: 2,312
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    admin
    Hi All,
    Just to update, I have passed on your log files to developers for investigation and they are trying to figure out the cause of the issue. If there is any update, I will let you know. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    kltaylor
  • RobinRobin Administrator Posts: 2,312
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    admin
    Hi @ballen @kltaylor
    We are investigating for this issue. I would require one more thing from your side to isolate the issue. can you share or DM me the health check report of the Fing Desktop? Thanks

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • ballenballen Member, Beta Tester Posts: 5
    First Comment Photogenic
    ..Well it magically corrected itself! I didn't change anything .....I'll let you know if it happens again...
    Thanks,

    Robin
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Robin said:
    Hi @ballen @kltaylor
    We are investigating for this issue. I would require one more thing from your side to isolate the issue. can you share or DM me the health check report of the Fing Desktop? Thanks

    I'll get that information from mine and send that along to you.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
    Robin
  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,191
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    Unfortunately, I'm receiving a different error now.  I've attempted to uninstall, reboot and reinstall but the same thing pops up. 
    I know that I don't have connectivity issues since I am remotely connecting to my 'gateway' system into my home/office.
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
  • RobinRobin Administrator Posts: 2,312
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    admin
    Thanks @kltaylor

    Our developers are investigating some issue happened after the last release of mobile apps. There is an unusual load on our servers that is saturating the resources. And because of this Fing desktop has started to send false alarms.

    Today as a workaround we will tune the config to try to make the server keep up but the issue on the mobile apps is under investigation.
    I hope it helps. And soon as there is some more update I will let you know.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • SandiSandi Member Posts: 1
    First Comment Photogenic
    Just installed fine desktop on my MacBook and I have the same issue.
  • RobinRobin Administrator Posts: 2,312
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    admin
    Sandi said:
    Just installed fine desktop on my MacBook and I have the same issue.
    Have you tried to manually refresh the scan and see if the issue persists?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • hopadhopad Member, Beta Tester Posts: 8
    First Comment Photogenic
    I receive the: "Health Check code: W402" frequently, I'm not sure if it stems from Ecobee's unsuccessful attempt's to gain access to an IP address or something to do with Home Assistant. 
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