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Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
Happy posting!
Health Check code: W402





in Fing Desktop
Has anyone had an issue where, after updating to the latest version of Fing Desktop (Windows OS), on a wireless connection would receive the following (or similar) error:

I've experienced that when I attempt to select 'Context' (reads: what network, Home, Office, Rental, or Public) that it attempts to process the response and scan the network, but then resorts back to the same 'warning' again.
This app was recently updated today to the version 1.4.1.
"There's a fine line between audacity and idiocy."
-Warden Anastasia Luccio, Captain
-Warden Anastasia Luccio, Captain
0
Answers
-Warden Anastasia Luccio, Captain
Have you tried to set the network context from the Connectivity tab and then check if the warning still appears? When you will scan for devices then you will see on the left side to set the Context for the network. Can you try that and let me know?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
-Warden Anastasia Luccio, Captain
Stop service command: sc stop Fing.Agent
Start service command: sc start Fing.Agent
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
-Warden Anastasia Luccio, Captain
-Warden Anastasia Luccio, Captain
I have merged this post with an ongoing same issue.
Have you tried to set the network context from the Connectivity tab and then check if the warning still appears? When you will scan for devices then you will see on the left side to set the Context for the network. Can you try that and let me know?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Can you send me the log files to me via DM?
TO SHARE LOG FILES:
Share the agent log: To access the agent log files:
Click on the Fing Desktop version in the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Please attach both compressed files to me to investigate.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
-Warden Anastasia Luccio, Captain
I have DM you both privately as I require further information to take it our developers for investigation.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
-Warden Anastasia Luccio, Captain
Just to update, I have passed on your log files to developers for investigation and they are trying to figure out the cause of the issue. If there is any update, I will let you know. Thanks
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
We are investigating for this issue. I would require one more thing from your side to isolate the issue. can you share or DM me the health check report of the Fing Desktop? Thanks
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Thanks,
-Warden Anastasia Luccio, Captain
-Warden Anastasia Luccio, Captain
Our developers are investigating some issue happened after the last release of mobile apps. There is an unusual load on our servers that is saturating the resources. And because of this Fing desktop has started to send false alarms.
Today as a workaround we will tune the config to try to make the server keep up but the issue on the mobile apps is under investigation.
I hope it helps. And soon as there is some more update I will let you know.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
2013 MacBook Pro Retina (11,3). No problem/issue(s) on my 2017 iMac 5K (wired) or iPhone, iOS Fing 9.1.2 (91204).
Can you share the screenshot of the error? Also, have you set a network context for your network on Fing app? The error might be related to that.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
And yes, I tried selecting Home for the Network content, but as I mentioned previously, it just returned me to the same W402 warning if was in Full Report or Improve your next scan if I was in Devices.
FWIW, here's the Fing Query C3EA13E46C3110C3
Can you try to select the network context from the device page. To access, Scan for devices and then go to Network tab and then set the network content from there and then check?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
@Robin, Yes, I tried that several times. When I clicked on it, it just returned to the same "Improve you next scan" message. I just tried it again. This time, it seemed to do something, as the Improve you next scan didn't return. But when I went bak to Home, that W402 warning was still there and if I went back to Devices and clicked Refresh, the Improve you next scan returned.
While I am seeking developers advice, can you delete the network identified by Fing desktop and then scan the network again to see if anything changes.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
@Robin I’m out of town for the next couple of days, but I’ll give it a try when I get back.