Incorrect device manufacturer

djc
djc Member, Beta Tester Posts: 6
First Anniversary Photogenic Name Dropper First Comment
Hello,

My Hunter smart fan is identified as an iRobot product. I am able to change the icon (no fan icon, boo), but it's now listed as iRobot/Fan. Anyway to fix?

Comments

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    This is what is known as a device mis-match. The best thing to do is teach the Fing algorithm that this is incorrectly identified by inserting as much details as you possible can.
    I'd suggest for this one to put the icon as: "smart device." You can also request new features on Fing app here: https://community.fing.com/categories/feature-requests
    Essentially when more users fill the engine with the right details the algorithm can be updated/improved.
    It does take some time for this to fix through machine learning I believe.
    I'm checking with other team members on this too. 

    Community Manager at Fing

  • djc
    djc Member, Beta Tester Posts: 6
    First Anniversary Photogenic Name Dropper First Comment
    Thanks for your response. It wasn't clear to me that updating the info helps Fing "learn" what the device info is. I'll change the info in my app.
    VioletChepil
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks a lot @djc. This fix can be quite slow. But it does improve with time but I'm aware that some cases took quite a few months to resolve. 

    Community Manager at Fing