After factory reset Fingbox the light is pink

athe28
athe28 Member Posts: 8
Name Dropper First Comment Photogenic
edited May 14, 2020 in Fingbox #1
After factory reset Fingbox with the help of a tutorial here in the forum my fingbox when turned on after 5 seconds goes from white to pink and does not turn green. What can I please do to get it working again?

I gave him to delete account from the application and just before he finished he jumped an error and didn't show up anymore.


Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Hi @athe28
    Thanks for your post. If you can DM me the MAC address of the Fingbox then I can investigate better and guide you. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • athe28
    athe28 Member Posts: 8
    Name Dropper First Comment Photogenic

    Hi Robin, I sent you the MAC by private message. Thank you

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    athe28 said:

    Hi Robin, I sent you the MAC by private message. Thank you

    Thanks, I have sent you some troubleshooting steps to try. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • athe28
    athe28 Member Posts: 8
    Name Dropper First Comment Photogenic

    Hello @Robin , I sent you more stuff as I don't solve the problem. Thank you.

    Robin_from_Fing
  • athe28
    athe28 Member Posts: 8
    Name Dropper First Comment Photogenic

    Hello @Robin , I sent you back more stuff as it still doesn't work.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Hi @athe28
    I have turned this post into support ticket as I may require further information to replicate the problem and guide you better. Please check my mail and reply directly there. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • acnicholls
    acnicholls Member Posts: 9
    Photogenic 5 Likes Name Dropper First Comment
    Hi, I'm also having this problem.  The device was showing red, and not working, so I tried to reboot it by powering it down.  When it came back up the LED was white for about 5 minutes, then it looked a little pink.  I then re-connected the ethernet cable and in so doing I could see a bit of red light coming from behind the USB port.  I then tried to hold the reset button for a couple of minutes to reset it back to factory defaults.  When the white LED started blinking I released the reset button, and it seemed OK.  Solid white LED.  so I reconnected everything and waiting, again with the dash of red in the LED. 
    Any help is appreciated, the fingbox is great at making sure my kid is actually doing homework!!
  • athe28
    athe28 Member Posts: 8
    Name Dropper First Comment Photogenic

    Hello @acnicholls , in my case it is already fixed my router was put in Static IP by putting it back in DHCP everything

    Robin_from_Fing
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Hi @acnicholls
    Can you please follow the troubleshooting steps mentioned on this article and see if anything changes: https://help.fing.com/knowledge-base/led-light-guide/
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • acnicholls
    acnicholls Member Posts: 9
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    Hi @Robin,
    this seemed to fix itself.  I unplugged the fing for at least 2 or 3 hours as I reconfigured my network, and when I plugged it back in, it seemed to be working.  BTW, your mobile app has a bug, in that it only displays 1 restriction schedule.  I used to have two in the app, and then the other day after the latest version update (on the app the fingbox shows 1.14.17, but I can't seem to find the app version right now) , I only have one schedule.  I tried to re-add the other schedule and then it was the only one listed.  so I tried again to add a new schedule, and again it was the only one listed.  Someone should look at that.  I thought for sure that my someone had hacked my fingbox and was reconfigureing my network to try to add an extra layer of security!!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Hi @acnicholls
    As we have investigated, we have found out that this is a small bug and we are working on a fix and the fix will be released with new version soon. Thanks again for bringing this to our attention.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Rm8168
    Rm8168 Member Posts: 4
    First Comment Photogenic
    Why would the FING LED continue to pulse Pink if the Router uses both DHCP and Static IP Addressing ? I use a Fortigate Firewall router and supports both Static IP addressing and DHCP addressing on my network. The DHCP is a specific range of node addresses.  Since I can not use a static IP it gets a IP from the DHCP pool. Bothe the DHCP and Static are on the same "Network".  I use the FING desktop app and no issues or notifications are present about any security issue, as the FING help suggest would be indicated by the Pink LED."Security Alert! Please open the app and check" Ideas?
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    @Rm8168
    It may be that your router might be creating issues or router might not be compatible. Have you opened the Fing app and went to notifications tab once you get the alert? 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Rm8168
    Rm8168 Member Posts: 4
    First Comment Photogenic

    Hi Robin yes I did open the Fing app and there is nothing under notification. Simply say no news is good news. More ideas?

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Rm8168 said:

    Hi Robin yes I did open the Fing app and there is nothing under notification. Simply say no news is good news. More ideas?

    The next time you see pink led, please check if some new device is being identified or check under recent events if you received any new alert so we can isolate the issue. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Rm8168
    Rm8168 Member Posts: 4
    First Comment Photogenic

    The Pink pulsing light never goes off.

  • Rm8168
    Rm8168 Member Posts: 4
    First Comment Photogenic


  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
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    Rm8168 said:

    The Pink pulsing light never goes off.

    Can you DM me the MAC address of the Fingbox so I can check? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!