History has disappeared after app update

Crispy

Hi

I was doing some speed testing this morning and helping a colleague with their fingbox to test their speed.

What they were describing to me on their app was different to what I had on my screen, so I checked and found there was an app update in the app store, so I updated the app.

But I now have only 1 speed test showing in the app now, despite running 2 today and a whole bunch in the last week or 2 since I changed provider. Also there are no graphs of previous performance. Have these options been hidden away somewhere in the latest versions of the app?

Crispy

Ok. I think I’ve figured out what is going on. In the old version of the app, whenever I started it I ended up automatically ‘logged in’ to the fingbox, i.e. I could see the history of speed tests, the internet performance, and on a separate tab a list of devices etc. The latest version does things slightly differently. 

When started, the ‘home page’ shows the fingbox name, a summary of the people entering the home, with details of their last appearance, some details about the broadband connection including access point name and connection provider, and a ‘Test Speed’ button. This was the button I was clicking and finding there was no history although it was running a test and returning a result. There were two more tabs for Community and Account along the bottom.

But at the top of the page, opposite the Fingbox name, is a ‘>’ icon which, when clicked, actually takes you through to a second set of pages, which shows the full detail about the device, including my entire test history, and device details, as well as tabs for people, notification and network. All the info I need is in here.
its just the landing place is different.

kltaylor

Hi @Crispy welcome to the community and thanks for asking your question.

As far as I can recall, Fing has a relationship with a solitary provider for speed testing within the Fing desktop app.  If you can provide some more detailed information on this we can assist you further.

Crispy

It’s not the desktop app. It’s on my iPad

kltaylor

Crispy said:

It’s not the desktop app. It’s on my iPad

Uninstall the app and reinstall, then attempt to speed scan again.  As I mentioned before, I've only known of one partnership that Fing has with another company to provide the speed test API in their desktop app.

Crispy

I'm not sure you understand my problem. It's not that the app cannot speed scan. It can.

The problem is that my entire history of scans seems to have disappearred post-upgrade.

I don't understand why you are focussed on only a single company providing these services for fing. What difference does it make if one company or 20 companies provide the service? I just want to find my scan histiry. Is it available online?

kltaylor

You're right, I did mis-read this statement "But I now have only 1 speed test showing in the app now, despite running 2 today..." as being that you used different speed test API's prior to the most recent upgrade.

Curious, since the upgrade have you performed more than the initial speed test, and will that history stay present?  Wonder what would happen with the next upgrade version.

Processing those steps could show a bug that could be present, as historic data is quite useful.  Before we alert the admins and devs, let's wait for another version and upgrade, see if you lose the history again.

Crispy

Is the speed test history available elsewhere? perhaps online?

kltaylor

Crispy said:

Is the speed test history available elsewhere? perhaps online?

I wouldn't think so, unless either the partner company or Fing has stated that they will collect that data to improve their services, I'd say that historically it should be saved to the device.

Since I'm at work, and they lock down the internet access (lucky I can at least resolve to our community forum, here) see if the desktop app shows different results than the mobile app does (as I believe that it should).

Crispy

So, it should be still on the device? Nothing should have changed there, as I just updated my iPad app, not the device

Robin_Ex_Fing

Hi @Crispy
Can you please tell me which feature are you trying to use? Is it Internet performance or Wifi Performance?

Crispy

Internet performance

Robin_Ex_Fing

Crispy said:

Internet performance

Can you please DM me the screenshot of the Internet performance tab so I can guide you further?

Crispy

I DM'd the screenshot. Any update?

Robin_Ex_Fing

Crispy said:

I DM'd the screenshot. Any update?

@Crispy
I have checked the screenshot and it seems like you have sent me the Internet speed test screenshot instead of Internet Performance. The Internet Performance is different than Internet speed test and the graph works for Internet Performance than Speed test.

Crispy

Ok, perhaps I did, although I’m not sure what the difference is. Where is the internet performance screen located within the app?

Robin_Ex_Fing

Crispy said:

Ok, perhaps I did, although I’m not sure what the difference is. Where is the internet performance screen located within the app?

If you will click on the Fingbox name then it will open a series of tab and go to network to see the Internet performance tab. Here is a video where we go through the characteristics of Fingbox, in:

https://youtu.be/otvtyxsRhug?

I hope you get used to (and appreciate) the changes soon.