Fing is showing notg connected when I clearly am

gregmcc

Fing Desktop 1.3.2. I click on connectivity and under your current network it says not connected, clearly I am as I can browse the internet and do lots of other internet related activities?

Robin

Hi @gregmcc
Thanks for your post. Fing agent needs the Windows libraries which are installed with the WinPcap package during FingDesktop installation, it used to make packet capture and filtering useful our engine to protocol analyzers and network monitors.

Fing agent service cannot work properly without the correct installation of WinPcap. 

Please open the command prompt and return the output:

• sc query npf

it's useful to understand if the WinPcap has been installed correctly and it is running properly.

gregmcc

this gives me

SERVICE_NAME: npf
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

Robin

Thanks @gregmcc
Can you please uninstall this WinPcap version and then download and install the latest version from https://www.winpcap.org/install/
Please let me know if the issue persists after that.

gregmcc

This did fix the problem, until the update today and it was broken again

Robin

gregmcc said:

This did fix the problem, until the update today and it was broken again

Can you reboot the device and then check again and if the issue persists, then please share the screenshot again?
Please open the command prompt and return the output:

• sc query npf

it's useful to understand if the WinPcap is latest and  it is running properly.
Thanks