Can't Deselect "Starred" from Device List Filter





Answers
-
Hi @Gary_E
Thanks for your post. Can you close the Fing Desktop and then go to Fing Mobile app and select the network and then from the device list try to change the filter and run the scan and try to open the Fing Desktop and then check if the filters are working or not?Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Gary_E said:IOS and Android apps work fine - the filter can be changed with no problem. The problem is just with Windows desktop.
For Windows users:Can you try to reboot the windows device and then check? if restarting PC haven't help to resolve this behaviour, these commands may be useful to windows (to launch from Command Prompt as administrator):
Stop service command: sc stop Fing.Agent
Start service command: sc start Fing.Agent
If the issue persists, to help isolate the issue, please perform the following steps:
For MAC:
To resolve:
Re-enable the disabled service using the following commands:
- sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist
TO SHARE LOG FILES:
Share the agent log: To access the agent log files:
Click on the Fing Desktop version in the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Please attach both compressed files to your e-mail response to us.
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0
Categories
- 5.6K All Categories
- 2.7K Ask about Connected Technology
- How To...
- 1K Devices & Security
- 1.5K Network Troubleshooting & Connectivity
- 112 General Discussion, Weird & Wonderful
- 42 Network Infrastructure
- 4.9K Ask about Fing
- 529 Fing Account Change Request
- 1K Fing Desktop
- 1.3K Fing App
- 1.6K Fingbox
- 480 Announcements, Beta Testing & Release Notes
- 151 Community Updates
- 27 Getting started
- 12 Community User Guides