Activation Problem

frantigen

Hi,
I need assistance in activating my new fingbox. My previous one was associated to another email account, but I intend associating the gen2 fingbox to the current email.
I plugged fingbox to the router as standard procedure, but when I launch the activation command from my iPad app, the process and freeze.
Can you support?
Cheers

Robin_Ex_Fing

Hi @frantigen
thanks for your post. In your case, you are not able to launch the Fing App. Is that right? Do you have another device where you can install Fing App and then add Fingbox?

frantigen

Hi Robin,
I can launch the app and already have from different devices (iPhone, iPad).
I scan the network, the app detects the new fingbox and asks me to activate it.
when I launch the process, the process goes on forever and then does not succeed.

Robin_Ex_Fing

frantigen said:

Hi Robin,
I can launch the app and already have from different devices (iPhone, iPad).
I scan the network, the app detects the new fingbox and asks me to activate it.
when I launch the process, the process goes on forever and then does not succeed.

Can you try to reboot the device while signing out of Fing App and then after rebooting try again?

frantigen

Just tried, same result.
I log out of the app.
I reboot the device.
I log into the app again.
I launch the network scan, the app detects the new fingbox and asks me to activate.
The led on top of fingbox blinks green and the app says "looking for fingbox".... but nothing happens until the app freezes and closes (both iPad and iOS) - I also tried uninstalling and reinstalling the app.

Robin_Ex_Fing

frantigen said:

Just tried, same result.
I log out of the app.
I reboot the device.
I log into the app again.
I launch the network scan, the app detects the new fingbox and asks me to activate.
The led on top of fingbox blinks green and the app says "looking for fingbox".... but nothing happens until the app freezes and closes (both iPad and iOS) - I also tried uninstalling and reinstalling the app.

Do you have any other device on which you can install Fing App and then try to activate the Fingbox?

royvera

Did you find a resolution?   I have the same issue on my fingbox - green and "looking for fingbox" for 1 hr on two seperate IOS devices.  

frantigen

I polished an old android tablet and used that to activate the fingbox - it worked thanks @Robin!