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Activation Problem

frantigenfrantigen Member Posts: 4
Name Dropper Photogenic First Comment
✭
in Fingbox
Hi,
I need assistance in activating my new fingbox. My previous one was associated to another email account, but I intend associating the gen2 fingbox to the current email.
I plugged fingbox to the router as standard procedure, but when I launch the activation command from my iPad app, the process and freeze.
Can you support?
Cheers

Answers

  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Hi @frantigen
    thanks for your post. In your case, you are not able to launch the Fing App. Is that right? Do you have another device where you can install Fing App and then add Fingbox?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • frantigenfrantigen Member Posts: 4
    Name Dropper Photogenic First Comment
    ✭
    Hi Robin,
    I can launch the app and already have from different devices (iPhone, iPad).
    I scan the network, the app detects the new fingbox and asks me to activate it.
    when I launch the process, the process goes on forever and then does not succeed.
  • RobinRobin Administrator, Fing Team Posts: 3,785
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    frantigen said:
    Hi Robin,
    I can launch the app and already have from different devices (iPhone, iPad).
    I scan the network, the app detects the new fingbox and asks me to activate it.
    when I launch the process, the process goes on forever and then does not succeed.
    Can you try to reboot the device while signing out of Fing App and then after rebooting try again?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • frantigenfrantigen Member Posts: 4
    Name Dropper Photogenic First Comment
    ✭
    Just tried, same result.
    I log out of the app.
    I reboot the device.
    I log into the app again.
    I launch the network scan, the app detects the new fingbox and asks me to activate.
    The led on top of fingbox blinks green and the app says "looking for fingbox".... but nothing happens until the app freezes and closes (both iPad and iOS) - I also tried uninstalling and reinstalling the app.
  • RobinRobin Administrator, Fing Team Posts: 3,785
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    frantigen said:
    Just tried, same result.
    I log out of the app.
    I reboot the device.
    I log into the app again.
    I launch the network scan, the app detects the new fingbox and asks me to activate.
    The led on top of fingbox blinks green and the app says "looking for fingbox".... but nothing happens until the app freezes and closes (both iPad and iOS) - I also tried uninstalling and reinstalling the app.
    Do you have any other device on which you can install Fing App and then try to activate the Fingbox?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • royveraroyvera Member Posts: 2
    First Comment Photogenic
    ✭
    Did you find a resolution?   I have the same issue on my fingbox - green and "looking for fingbox" for 1 hr on two seperate IOS devices.  
  • frantigenfrantigen Member Posts: 4
    Name Dropper Photogenic First Comment
    ✭
    I polished an old android tablet and used that to activate the fingbox - it worked thanks @Robin!
    Ciaran
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