Since switching ISPs internet speed tests fail more often than they succeed.

sebastiN
sebastiN Member Posts: 1

Any ideas what could be causing this, or steps to mitigate? When I kick off a Fingbox Speedtest, these failures usually appear to record either upload or download but the other one shows as 0.


Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,771
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    admin
    Hi @sebastiN
    Thanks for your post. I would advise to reset the Fingbox and make connection with new ISP again so if there is any discrepancy it will be removed. To move your Fingbox to a new network, follow these simple steps:
    • Locate the network name in the middle of the top bar of the screen – click on the drop-down arrow next to this.
    • This will take you through to the My Networks screen which contains a list of all your networks.
    • Swipe left on the Network with the Fingbox on it and click on the Deactivate that appears. This will remove the network you have already configured, freeing up Fingbox to be assigned to a new network.
    • After you have deactivated the Fingbox, you will be able to connect the box to the new network you’d like it to be on.
    • Just connect it to the new network you’d like to monitor and complete the onboarding again for your new network.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • sebastiN
    sebastiN Member Posts: 1

    Well, I did that, and it doesn’t seem to have made any difference to the reliability of the speed tests.


    it sure did clear all the device configuration and history on my fingbox, though.

  • sebastiN
    sebastiN Member Posts: 1

    Well, I did that, and it doesn’t seem to have made any difference to the reliability of the speed tests.


    it sure did clear all the device configuration and history on my fingbox, though.

    tez
  • tez
    tez Member, Beta Tester Posts: 10
    First Comment Photogenic
    edited September 28, 2020 #5
    I have exactly the same problem. The only difference: I switched to another provider. I also resetted the fing box as described above, but with no better result.
    How can I find out, what causes these fails? Which URLs/IP adresses and ports are used for these speed tests?
    Everything else works fine within my internet connection, only the fing speedtests fail 80%.
    Regards,
    Thomas.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,771
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    admin
    Hi All,
    Can you please check if M-Lab speed test is the same from link below?
    https://speed.measurementlab.net/#/

    That is the partner we use for speed measurement, so if Fing results are not in line with the ones reported by M-Lab, we definitely have to fix something.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • tez
    tez Member, Beta Tester Posts: 10
    First Comment Photogenic
    Yes it is; screenshot from PC and fingbox below




  • tez
    tez Member, Beta Tester Posts: 10
    First Comment Photogenic
    Additional Info: Your Fing App 2.2.1 for Windows 10 also has problems; sometimes it fails, sometimes it measures low results. At the same time the site https://speed.measurementlab.net/#/ measures correctly, without problems.
  • tez
    tez Member, Beta Tester Posts: 10
    First Comment Photogenic
    When it works, the results are often different at the same device, Windows App and Website (no traffic on the LAN):