Since switching ISPs internet speed tests fail more often than they succeed.

sebastiN

Any ideas what could be causing this, or steps to mitigate? When I kick off a Fingbox Speedtest, these failures usually appear to record either upload or download but the other one shows as 0.

Robin_Ex_Fing

Hi @sebastiN
Thanks for your post. I would advise to reset the Fingbox and make connection with new ISP again so if there is any discrepancy it will be removed. To move your Fingbox to a new network, follow these simple steps:

• Locate the network name in the middle of the top bar of the screen – click on the drop-down arrow next to this.
• This will take you through to the My Networks screen which contains a list of all your networks.
• Swipe left on the Network with the Fingbox on it and click on the Deactivate that appears. This will remove the network you have already configured, freeing up Fingbox to be assigned to a new network.
• After you have deactivated the Fingbox, you will be able to connect the box to the new network you’d like it to be on.
• Just connect it to the new network you’d like to monitor and complete the onboarding again for your new network.

sebastiN

https://community.fing.com/discussion/comment/16131#Comment_16131

Well, I did that, and it doesn’t seem to have made any difference to the reliability of the speed tests.

it sure did clear all the device configuration and history on my fingbox, though.

sebastiN

https://community.fing.com/discussion/comment/16131#Comment_16131

Well, I did that, and it doesn’t seem to have made any difference to the reliability of the speed tests.

it sure did clear all the device configuration and history on my fingbox, though.

tez

I have exactly the same problem. The only difference: I switched to another provider. I also resetted the fing box as described above, but with no better result.
How can I find out, what causes these fails? Which URLs/IP adresses and ports are used for these speed tests?
Everything else works fine within my internet connection, only the fing speedtests fail 80%.
Regards,
Thomas.

Robin_Ex_Fing

Hi All,
Can you please check if M-Lab speed test is the same from link below?
https://speed.measurementlab.net/#/

That is the partner we use for speed measurement, so if Fing results are not in line with the ones reported by M-Lab, we definitely have to fix something.

tez

Yes it is; screenshot from PC and fingbox below

tez

Additional Info: Your Fing App 2.2.1 for Windows 10 also has problems; sometimes it fails, sometimes it measures low results. At the same time the site https://speed.measurementlab.net/#/ measures correctly, without problems.

tez

When it works, the results are often different at the same device, Windows App and Website (no traffic on the LAN):