Google Maps Bug - Affecting all Android Apps


We became aware of a serious (Priority 1, Severirty 1) bug on Google Maps  that is affecting all Android Apps, making them crash. That affects Fing as well

This is not connected with our release of Fing 8.9.4 

We have followed up in relation to this:  Response from Google Maps team so far is to “clear the App data” and retry.

Other users have also advised that uninstalling and reinstalling the app has worked for them.

The Google maps cache should expire soon and that should fix the issue worldwide.

The same issue affects Google Maps for iOS, but according to Google that should be already fixed

Apologies for any inconvenience.


Ciaran (Admin at Fing)

Comments

  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Greetings,

    my fing app keeps closing when I manoeuvre in the app I click on network and closes and I open it back and click on home it shuts down ...on my android phone it just shuts down I have tried to uninstall and same results 

    Marko 

    Regards,

    Marko

  • arianwen27
    arianwen27 Member Posts: 0
    First Anniversary Photogenic
    Hi, suddenly my fing app has started to crash as soon as I open it, I see the blue screen with the logo then my home screen. Reinstalling the app allows it to run until I log in or close and re-open it, then it won't start again. I am unable to control my fingbox now and I don't know what else to try. I am on android 9.0 and have been using this app and product for months. Any help would be great.
  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Same thing with me on my phone it open up and I see the fing logo and shuts down and on my iPad opens and closes when I try to maneuver in the app 

    Regards,

    Marko

  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    edited April 23, 2020 #5

    @Robin or @Ciaran , anyplace @arianwen27 should be looking at for troubleshooting? Is there an issue with her account?

    Thats Daphnee, she's a good dog...
    [Deleted User]
  • Kai
    Kai Member Posts: 7
    Photogenic First Comment
    My Fing app on my phone no longer works - tried on three devices in my house - neither works, Desktop on my laptop works fine. I need it to operate my fing box. What is going on? I uninstalled, restarted and re-installed the app - no avail.
  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    edited April 23, 2020 #7
    @Kai I am tagging @Robin and @Ciaran from Fing to look into your issue. 
    Thats Daphnee, she's a good dog...
  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    @pikatoste , I am tagging @Robin from Fing to look into your issue.
    Thats Daphnee, she's a good dog...
    [Deleted User]
  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    @Marko, I am tagging @Robin and @Ciaran from Fing to look into your issue.
    Thats Daphnee, she's a good dog...
    Marko
  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Ok thank you 

    Regards,

    Marko

  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    Did you do anything special or did retrying eventually get you in?
    Thats Daphnee, she's a good dog...
  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Hi,
    It Seems to be fixed works on my phone now and iPad

    Regards,

    Marko

  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    @Marko , did it just start working for you?
    Thats Daphnee, she's a good dog...
  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Yeah what I did on my phone is cleared the data in my app section then opened it up and just fooled around in the app to see if it would shut down then I proceeded to login and now works..before was has soon has i login it would shut the app down my iPad was hit and go but it seems to be working now knock on wood LoL
    Cheers
    Marko

    Regards,

    Marko

    Marc
  • Kai
    Kai Member Posts: 7
    Photogenic First Comment

    Where do you clear data in app section? I could not find this option on the app details...

  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    If you are on Android go to settings and from there you should see a TAB section that says apps it’s there if you have android then click on storage clear data this will make u login hope this helps 
    cheers 
    Marko 

    Regards,

    Marko

  • reygio349
    reygio349 Member Posts: 42
    10 Comments 5 Likes 5 Agrees First Anniversary
    ✭✭

    Hi, I have the same issue until now. Everytime I try to click open the app it immediately shuts down and crashes. I did opened the app info and cleared the cashe and data and u installed the app. I even cleared the cashe partition on the android reboot option while the phone is off. Reinstalled app again but issue is still not resolved. Please help.

    Thank you

  • Grasshopper
    Grasshopper Member Posts: 5
    First Comment Photogenic
    Fing App - suddenly crashes, Been installed for 2 yrs on one device and 4 months on another. Both  devices Huawei, one Android 9 the other Android 10.
    Blue screens and no info. tried uninstalling, usual fixes for apps. still not working. I did install it on a spare Android 4.4.4 device and that works OK (old compatible version is stable?). On Huawei's maybe a new updated version has issues!
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin

    We became aware of a serious (Priority 1, Severirty 1) bug on Google Maps  that is affecting all Android Apps, making them crash. That affects Fing as well

    This is not connected with our release of Fing 8.9.4 

    We have followed up in relation to this:  Response from Google Maps team so far is to “clear the App data” and retry.

    Other users have also advised that uninstalling and reinstalling the app has worked for them.

    The Google maps cache should expire soon and that should fix the issue worldwide.


    The same issue affects Google Maps for iOS, but according to Google that should be already fixed


    Ciaran (Admin at Fing)

  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Hi All, thank you again for reporting this issue. I have merged all of the comments reporting this issue into one thread (so we can all receive updates at the one time & troubleshoot steps). Thanks
    Ciaran (Admin at Fing)

  • Marko
    Marko CanadaMember Posts: 20
    10 Comments First Anniversary Photogenic
    Thank You for this information 

    Regards,

    Marko

  • Greentangerine
    Greentangerine Member Posts: 2
    Photogenic Name Dropper First Comment

    My app is still crashing. Tried reinstalling etc. Was fine until two days ago.

  • Greentangerine
    Greentangerine Member Posts: 2
    Photogenic Name Dropper First Comment

    Finally got it working with another uninstall/reinstall/clear storage/clear cache iteration.

    Ciaran
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    We have released V 8.9.5 on Android to overcome this Google Bug. This should resolve it for everybody. Thank you all for reporting this.
    Ciaran (Admin at Fing)

    [Deleted User]