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Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
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How can I reset my fingbox
Hello, I have been using fing for a very long time and purchase a fingbox when it was introduced. I have not had any issues till now. I upgraded my network, but the fingbox did not update to the new network (note: I have upgraded the network before with no issues). During troubleshooting, I removed the fingbox from my account and was able to obtain the correct new network info with just the app; unfortunately, I cannot add the fingbox back to my account
. Based on my research it seems I need to request for the fingbox to be reset via this channel; but will need to provide fingbox MAC which I do not have. Fingbox is connected to my new network but it is not visible on it, no MAC label on fingbox. The light on the Fingbox is Orange and blinks twice every 4 seconds.

1
Answers
-Warden Anastasia Luccio, Captain
-Warden Anastasia Luccio, Captain